ComplaintsforScribbles Software, LLC
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid this company $16.00 for a copy of my transcripts. After a couple of weeks I contacted Scribbles and let them know I have not received the transcript. They informed me that the classes that I took were to old to show up on the transcript and said I should contact the school district for a refund. The school district said they have no way to give a refund and I had to contact Scribbles again. I have been going back and forth for a long time while I still have no refund. I believe Scribbles is responsible to give the refund since its there info that shows up on my bank statement.Business response
08/12/2022
While Scribbles Software was not at fault in this instance, we understand the frustration that the order caused. The school refunded this order. The school district processes the request, not Scribbles Software. We do not have access to student records. We are the software they use to fulfill record requests. We appreciate the opportunity to explain what occurred and how it was resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.