Customer ReviewsforJerry's Artarama NC Inc

First to say *****'s Artarama mail order company has given me the ability to up my painting game by providing much higher quality painting surfaces and oil paints than I'm able to find locally at *********** and craft stores. I had never even seen, let alone tried painting on linen pads, panels, or stretched linen before purchasing them through ******** Whereas it generally cost a small fortune elsewhere online, *****'s prices are so reasonable I've been able to buy extra to share with fellow artists I routinely paint with, gifting panels and sheets of oil-primed linen I've bought in multipacks. Resolving problems: When I had a recent glitch with an unexpected beveled edge on a specific small stretched size canvas type, customer service representatives politely and kindly helped resolve the matter. In this often less-polite new world of pandemic/endemic supply chain problems, political chaos, scary weather, and general uncertainty about the future: people working together with kindness and giving each other the benefit of doubt when things go wrong is a heartening and welcome way to resolve challenges. That is what representatives of *****'s Artarama did in my case, and why I'm writing about it with gratitude. Big thanks and kudos to them!

If I could give -10 stars I would. They not only sent my item to a wrong address but proceeded to be rude, dismissive and obnoxious when I called, gave me a runaround when I called, didnt respond to my email. I finally got a refund filling a dispute with PayPal and only then did they issue a refund. I will never order from them again but am filing this so other people wouldnt have the same experience.

Jerrys Artarama is a corporate eight hundred pound online gorilla. They could care less about losing a customer due to there mistakes. Most people dont want to deal with hassles or will take the money loss than have to go through the ordeal of almost begging for there money back. Youll never get your time back. Ive run a business and cant believe they are rated this high. Obviously they pay for it from the BBB.

Jerry's is the large best art delivery service out there, right now. They ship fast, and have good customer service that takes care of problems quickly. Their website could be a little better for helping you find what you're looking for. If you search for a certain color by specific brand, you have to scroll through to find it. That color won't just pop up for you to buy. So it can take a little more time. But I like dealing with them way more than *****.

Only 3 of 7 tubes of paint I ordered were delivered. I repeatedly wrote to Jerry's to resolve the issue. No response after two months. Terrible service! Buyer beware!

Jerry's Artarama used to be my go to online art supplier. I don't know what has happened to them customer service wise. I went to order 4 tubes of watercolor (casein), which was just over 20.00 and then the SHIPPING, was over 21.00 for 4 small tubes of paint. With tax and all, it was around 45.00. I call customer service today 8/9/2022 and spoke to a supervisor (****), she told me that is what it cost by *** and to shop somewhere else if I was not willing to pay it. She seemed to think that because it has a Prop 65 warning that it had to be shipped with special handling. Prop 65 warning is a California thing, they put it on everything from plastic bags to toxic chemicals. A smart business owner would offer different shipping options and If I remember correctly, Jerry's used to do that. It makes me feel that they do not value their customers when they speak to us like they do. I don't know if they have changed ownership or management, but this way of doing business will not serve them well.

As a former business owner -- I am APALLED at the lack of concern, and professionalism I've experienced with them. Even the SUPERVISOR IN C.S. did not give one lick! that I was a potential valuable commercial account for them. They lied abt shipping, and cancelled my order 2 WEEKS after taking my money!!!! Said they were OUT OF STOCK! Explanation???? We're really sorry. Period. They must have more business then they need -- bc I will tell everyone to stay clear of this BOGUS ENTERPRISE. Never Again.