Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
• our hot water heater is to small for our home. We had a plumber tell us he didn’t know how this house passed inspection. • our home came with a 12 month structural warranty and we have had a leak that we have reported to S&A multiple times and he has failed to fix this issue.Customer response
12/29/2022
Better Business Bureau:
I have been in contact with the business in reference to complaint ID ********, and find that his resolution is satisfactory to me. Work has been scheduled for 1/6/2023…. We have had a lot of issues with things repeatedly needing fixed because they aren’t done right the first time. We are lucky this is within our warranty time.
Sincerely,
*** ***Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We bought a newly constructed home on ******** Drive. We paid the builder around $19,000 for a fence around our home. The builder placed the fence we paid for on her property without her knowing. We went to her house to inform her regarding this issue and she informed me that she was not aware that he placed this fence on her property. We contacted a lawyer to get an agreement that this fence would not be removed if she moved. Our neighbor agreed to this. We would like a detailed explanation of our charges for the fence we paid for. We have one set amount for the materials but not one that explained how much the materials were. We also paid for movie theater sets that we have not received.Business response
01/24/2022
More Information from Consumer This business corrected the issues by providing us with our movie theater seats and agreeing to move our fence.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.