ComplaintsforGolden Corral Corporation
Restaurants
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Complaint Details
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Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The Golden **************** in ********. On ****** **. Is unbelievably unsanitary. The Mens restroom was disgusting, filthy and reeked of urin. I could smell the urin outside of the mens bathroom at the plate and silverware table.This was early in the day as well at 1pm.Also the fish, baked chicken, bourbon chicken, shrimp and many other entrees were cold. These bathrooms need to be checked out. Im not looking for any complementary dinners, because I would never eat there again.I also have a receipt to show I was there with my family. I was totally embarrassed.Respectfully ***** ********* ************Business response
09/27/2024
This complaint has been sent to the franchise owner and the General Manager of the store to respond and resolve.Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my family to Golden Corral $75 for the entire family. While we were eating a large water bug or ***** crawled on my foot and my Elderly mother. Though the waitress was very nice it was super upsetting. Upon leaving I reported it to the manger he simply said we will clean it be walked off. There was no apology no offer to support or even greet us to come back. He brushed me off and it as rude. I consider it health violation for restaurant that serves so many families to and charges So much to have such poor hygiene. The worst is his lack of customer service as we frequently eat there. **** under the table should not be acceptable no matter how busy the manager was he didnt have to brush me off. For this reason I filed a complaint. I have proof of purchase if needed!Business response
08/26/2024
We are happy to forward this complaint to the appropriate person for follow-up if the guest will provide the location where they ate. Please provide store number (should be on the receipt) and the complete address. Thanks!Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is *********************** and I previously had numerous issues reaching out to Golden Corral regarding a visit and now it has been over six months with numerous inquiries submitted and mailings to the corporate office without any contact. Golden Corral seriously needs to improve its relations with customers because it should not be this difficult to reach anyone in the company regarding feedback and for failed experiences. Please respond ASAP this time before having to pursue with legal action for reimbursement for such a small claim. Although unwanted, this seems to be the only next step due to not receiving any contact back from stores for months. Please respond and remediate this issue.Business response
08/12/2024
The guest did not say which Golden Corral they visited; and, we will need that to be able to forward to the appropriate person. Also, I have reviewed all call logs here at the corporate office (we keep them for a year); and, there is no record of a call from this number or person. As soon as the guest provides the location they have a complaint about, we will follow up with them for resolution.Customer response
08/12/2024
Complaint: 22125166
I am rejecting this response because: the complaints were filed via the online form on your website. The location is also available if you search for these complaints under my name. The location is the *************** location in ********** **
*********,
***********************Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My family visited this restaurant. Upon arriving home I realized we were charged for five to go drinks. Only 2 people in our party got the to go drinks. I know they are priced higher. I have tried to contact the restaurant to get this resolved to no avail. I would appreciate the difference refunded.Business response
07/16/2024
This complaint has been sent to the Spartanburg Golden Corral and the franchise owner to resolve with the guest.Customer response
07/16/2024
Complaint: 21991148
I am rejecting this response because: I havent received a response or resolution.
Sincerely,
*******************************Business response
07/16/2024
The original complaint through the BBB came in at 10:13 this morning, 7/16, and was forwarded to the franchise owner at 1:13 pm. They responded that they will be reaching out to the guest. Typical timeframes for responses from most businesses are ***** hours.Customer response
07/18/2024
Complaint: 21991148
I am rejecting this response because:
I still have not been contacted. There has been no resolution.
Sincerely,
*******************************Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For your rewards program, I accumulated the desired amount, printed out the correct code and went to your ****** Michigan location. I even circled the source code. The cashier told me she had to have another number from a smart phone, which I do not possess. Nowhere do I see it noted that a smart phone is required to participate. Given that, I left with the intentions to not return again. If this is the case and there is no mention of the need for a smart phone to participate, then I would just label this a modern turn on the basis bait and switch tactics. I have been a by-weekly customer for some time and feel that I am being screwed by Golden Corrall. Please remedy this problem and restore the rewards program to be usable.Business response
06/21/2024
This complaint has been sent to the franchise owner of the ******* MI store to resolve and contact the guest.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date: June 16, 2024 Myself and family went to the Golden Corral in ****** ******** for Fathers Day. I had 2 adults and 3 children in my party. The cashier charged me ***** for two children when they should have charged me ***** since they were 12 years old. Once I paid I realized on my receipt that they over charged. So I went back up to the front to let them know. The cashiers were rude very disrespectful and refused to give me a refund. When I asked for a manger I was told managers or supervisors dont work on the weekend only weekdays and I had to come back. I asked for a mangers name and they refused to provide. I returned to the Golden Corral on June 17 to speak with manager I was met again with disrespect confrontational staff who kept stating your not getting a refund when I asked again for manager I was again told that this establishment does not have managers on duty. The cashiers were cussing at me, calling me explicit words and stating I am not getting a refund. This is unacceptable as I am a customer who was overcharged and I am entitled a refund. Secondly I took pictures of the ladies involved in this matter and found these ladies have mistreated several other patrons according to yelp the same way. These individuals should not be working for this company let along representing Golden Corral. Customers should never be treated like thisBusiness response
06/18/2024
This guest also called into our main office. Her voicemail message and this BBB complaint have been forwarded to the franchise owner for resolution.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We visited the restaurant in ***************** in Jan. of 24. When we just got to our table the power went out and after a short wait we were told that they would be closing due to the power failure. The manager ******************* issued us 4 of her business cards with a notation on them for one free buffet on each. On May 12 at 10 am we were at this location, and they refused to honor the cards. They kept one card.Business response
06/04/2024
This complaint has been sent to the ** at the store and to the franchisee for resolution.Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a gift card on a special buy $50.00 get $10. I tried to use the $10 several times the last week before it expired. Two of the days had so many buses there was no seating. The final 2 days January 7,8th no gift cards were working not even the one we paid for. The cashier said the manager said gc system was down and when we called the number on the card the gc card company said they no longer had an account with ***************************************** so the cards were invalid and we would have to take it up with Golden ****** Told the cashier who told the manager and they said they were on the phone with corporate but they couldn't help. We decided to eat and wait for corporates answer. We were there before 10am but by the time we sat down, they started pulling breakfast so we didnt even get what we came for. The manager never came back out of the office and we were told she was still on phone with corporate over an hour later. She refused to talk with us. We filed on the store but they wont respond to the BBB so we will try corporate.Business response
06/04/2024
I have forwarded this information to the Gift Card Team to research the cards. We will reach out to the guest with a resolution.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I told my waitress about a piece of pineapple contaning mold and she supposedly told the cook about it and said it was part of the fruit and refused to remove it from the buffet.Initial Complaint
05/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On May 12, me and my family went to the Golden Corral at **************************************************. The line was very long, but that wasnt the chief complaint because we were aware that it was Mothers Day so we were still going to wait. The staff in the Waitress were really rude. They were not speaking English and when we advised them that we were not able to hear them, they would speak to each other and then vaguely say ok. The quality of the food was very poor. The chicken was called. The steak was very dry and rubberish. There were chips and food that was still on the floor that was not cleaned by any other staff. The bathroom was clogged and its really smell and no one went in there to clean it while they were guest in the lobby. It was a very dissatisfying and disgusting visit. Vaguely, we went to go complain about the food and one of the refund from the manager he refused the refund and he called the police, Because he could not de-escalate the situation pertaining to a customer wanting a refund. He vaguely stated that he would need more than one person or multiple people to complain about the issue of the food to determine that if that is a valid reason to issue a refund. He also falsely told the police that we did not pay for our mail when the police got there and saw that we did pay for our mail. They simply stated that there wasnt anything they could do because we pay for our food already with the police being under the impression that the food was not purchased so not that he called the police to have someone come there. He also embarrass himself and also did not take the correct protocol on helping a customer get the satisfaction that they needed. I tried to speak to him on the side again in a normal tone to get a understanding on why he felt that he shouldve called the police when he couldve tried to resolve it. He did not want to listen. He was still argumentative. He also lied and said that his shift manager was the general manager.
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Contact Information
Customer Complaints Summary
34 total complaints in the last 3 years.
17 complaints closed in the last 12 months.