ComplaintsforFoothill Tree Experts, LLC
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
October 11 2023, Foothills Tree expert owner Tristen B****** met with me and collected half $2500 upfront, partial money to complete 4 tree removal, debris clean up and stump grinding. I returned home after the first day to find two trees down. He asked for the rest of the money, $3,000 to pay stump grinder and crew. He promised it to be completed with in 3 days after that. Mr never returned but to only get equipment. He called a couple days later saying his whole crew was sick. Then a week later said his crew was in a car wreck. I have many text and face book messages promising to make things right and give me half the money back. Mr company has done this exact same thing to another person that I saw filed a complaint with the BBB as well in October 2023. After numerous attempts via text, and phone calls. Mr agreed to pay $2750 back to me, half of what was paid. But I have yet to see any of it. The job was a complete mess and I had to hire someone to finish getting the trees removed, stumps ground and yard fixed. Job was horrible and not nearly close to being finished. The tree that we discussed I wanted removed most of all is still standing. I was only asking for half back even though I had to pay a lot more to get the job finished and everything repaired that they left. I have been told nothing but lies weekly for 3 months. I was being nice enough to only ask for $2750 back even though I will end up after everything is completed paying around $3500.Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 29-30 Foothill tree expert started there work of tree removal, I paid them second day upfront and they would come back 1st of April 2022 to finish the clean up, leaving a number of piles and trees on my yard for first some days, which I had to move myself at some point to cut my lawn. Since then they have postponed and delayed 8 times the final clean up and spray that they would deliver. Last canceling was today 27 April. Tomorrow is promised again which can not be trusted. We have tried to resolve this on phone but my work have not been done that I have paid for.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.