ComplaintsforFantasy Lake Scuba Park
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Group Name: *********************** Total: $600.00 We purchased a shelter and tickets for access to their Fantasy Lake Adventure Park. Fantasly Lake charged card on July 10 for $600.00. The tickets and access to the reserved shelter were requested for July 15. A group order was made, and other attendees purchased tickets for July 15 referencing the reservation name. These tickets were sold, and the company collected funds. On July 15, we were told the shelter and tickets purchased under *********************** had been scheduled for July 10. We were informed we missed the reservation and they would not issue a refund. When asked why no one from their company attempted to contact us when no one was at the purchased shelter, and no guest checked in, we were told it's not their responsibility to check on reservations and guests. We have email correspondence with the company up to the 14. The waivers were sent to us on July 10. We did not sign and submit the needed waivers until July 12. We asked, "How could we even have accessed the park without their required waivers submitted?" We asked if the party was on July 10, and why their staff would be emailing and texting us to help plan and set up an event that had already passed. Additionally, why would they continue to sell tickets through the week to a reservation that had already lapsed? We were told that they were following protocol and knowing the purchasing event dates were not their staff's responsibility. We attempted to resolve this directly with the owner. The owner stated he would not issue refunds. He did offer credit but only for a Monday slot and would not refund the shelter fee. The owner also stated if anyone wrote any negative reviews on ****** or any other site that he would take action against them.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.