ComplaintsforCrossroads Nissan, Inc.
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 2019 Nissan Versa has been taken to Crossroads Nissan of Wake Forest (CNWF) for service, and continues to have critical transmission issues AFTER they have fully replaced the transmission 3 times in the past 6 months.On 9/25/2023, the Nissan Versa had its transmission replaced at CNWF In late December 2023, the car broke down on the side of the road and had to be towed. CNWF again replaced the transmission on 12/22/2023 The car began to have the same transmission problems in early February 2024. Again, car broke down and was towed again to CNWF, where the transmission was replaced for the 3rd time in less than 5 months (transmission was replaced on 2/13/24)In early March 2024 (less than 3 weeks after the previous transmission replacement), the car began to show the same characteristics of a failing transmission. Car again broke down. Mileage read ****** miles on March 3, 2024 when I left the car at CNWF for evaluation.The car went through 3 full transmission replacements in the course of 6 months, and was driven a total of ***** miles during that time. I didnt even average ***** miles of use per transmission replacement.I have lost some of my confidence in the car and/or the transmissions being provided by Nissan. (Although I will point out that the Services team have been really good to work with - they provide ************** communication). The fact that all 4 of these replacements will be on the CARFAX report considerably reduces the value of the car.These repeated issues (all of the same nature - transmission issues) have caused me to miss work, 2 towing fees (total of $410), have left me without the use of the car for WEEKS in the past 5 months, and have totally diminished the value of this car.I believe that Crossroads Nissan of Wake Forest should take responsibility for the continued failure to solve the mechanical problems of the transmission, which is a part covered under Warranty.Business response
03/15/2024
This customer unfortunately has experienced a recurring problem with his vehicle. The technicians at Crossroads Nissan of Wake Forest have continued to work with Nissan to identify the ******* of the problem and have replaced several components to ensure the problem is now corrected. The customer has accepted return of his vehicle and has reported no additional problems of concern. Should additional issues arise, the staff of Crossroads Nissan of Wake Forest stand ready to assist this customer with his repairs, or should he desire a trade of his vehicle.Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went in prepared to purchase a vehicle. The vehicle was still showing available both online and by their confirmation..they told me the vehicle was on the way to the dealership from the sister store in Apex. Went through the entire car buying process..got all info on usb...when it was time to pick up the vehicle that following Monday..they called to tell me sorry to.inform me but the vehicle that was sold to me was not available! Never in all my years of car buying has this ever happened!Business response
11/20/2023
Crossroads Nissan of Wake Forest apologizes to the customer for her inconvenience. Unfortunately, the vehicle in which the customer was interested was unknowingly sold to a customer at another ********************** location. This was an error in communication and measures have been taken to ensure such an error does not occur in the future. Crossroads Nissan of Wake Forest hopes to be able to serve this customer satisfactorily in the future.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.