347 Customer Reviews
Review from Kirsten C
5 stars11/04/2024
Moving across the country is scary, but the pack-rat team works hard to ensure that it is a smooth process. We used pack-rat to move from ****** to ***********. Our container was always delivered on time, and the drivers we worked with were lovely. We ended up needing storage between locations and pack-rat stored our pod on-site. We found comfort in knowing that our belongings were stored inside, in a temperature-controlled facility.
1-800-PACK-RAT, LLC Response
11/06/2024
*******, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!Review from Dawn B
5 stars10/30/2024
We had a great experience with PackRat. From initial start to final pickup, everything went perfect. We would recommend them to those who are looking for an easy and inexpensive way to move long distance.1-800-PACK-RAT, LLC Response
11/01/2024
****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!Review from Kim V
5 stars10/24/2024
I had a very good experience with 1800 pack rat from setting it up to delivery!! I highly recommend this company.1-800-PACK-RAT, LLC Response
10/30/2024
*** We appreciate your feedback and are so happy to hear about your experience! Thank you again for choosing 1-800-PACK-RAT.Review from Aaron H
1 star10/22/2024
Worst customer service imaginable, charged me more than the quote. Was late picking up the pod and told I was a liar and I lost money because they were late. Rude once they got there and refused to credit my account, the most unprofessional business I have ever dealt with1-800-PACK-RAT, LLC Response
10/28/2024
We sincerely apologize for any miscommunications that occurred. It is never our intention to provide erroneous quotes, and we apologize for the added stress this caused Mr. ******* A team member has provided the appropriate compensation but has been unable to reach ***** to discuss the situation. We hope to speak with him soon.Review from Marla J
5 stars10/17/2024
We did not expect to need storage on our move, but it was great to be able to have it accessible on the back of our drive. From the first call to delivery to pickup they made the process simple and affordable. We were most impressed with the driver ( same guy for delivery and pick up, I forgot his name which bothers me since he was above and beyond!). He maneuvered the truck around our protected oaks and was a great representation of the company If we ever are in need of storage they will be our first and only call.1-800-PACK-RAT, LLC Response
10/22/2024
Comments like these make our day! We are so pleased to hear our team could make Marla's move a bit easier. We hope to work with her again in the future.Review from Erika A
5 stars10/16/2024
We had an inter-state move with some months of storage. It all went according to plan. Everybody on the phone and the drivers were very friendly and very efficient . It was easy to to organize , easy to pay and easy to execute. They would communicate in advance and they would come on the time planned. We didn't have any problems at all. I am very pleased with the whole move.1-800-PACK-RAT, LLC Response
10/22/2024
We appreciate our customers positive feedback and comments for our team. We are thrilled everything went as planned!Review from Richard O
5 stars10/14/2024
They were true to every word. From the very beginning, with my price $$ "out the door." It never varied. All the representatives and drivers were the most courteous, friendly and helpful. I was leery at first, but they put my mind at ease. They understand that moving can be very stressful. PACK-RAT gets a perfect '10' from me. Along with two thumbs up, a bow, a hat tip and a 12-gun salute.1-800-PACK-RAT, LLC Response
10/15/2024
Thank you, Richard, for the great feedback! We are pleased to hear we could help make your move a bit easier. We hope to work with you again in the future.Review from Mike M
5 stars10/02/2024
These guys are amazing. Just completed my move from ** to **, 4 containers in all. They were very flexible in my changing dates, and adding containers. Highly recommend. They were the best price around too.1-800-PACK-RAT, LLC Response
10/03/2024
We appreciate **** letting us know how great his experience was. We will be sure to pass his comments along to the rest of our team!Review from Cheryl S
5 stars10/01/2024
Exceptional service! Each step flowed perfectly for our long distance move! Highly recommend!1-800-PACK-RAT, LLC Response
10/02/2024
******,we so appreciate the time you took to leave your review - and for trusting 1-800-PACK-RAT with your stuff! It's great to know that we were able to provide you with a great experience, and we look forward to assisting you again in the future.1-800-PACK-RAT, LLC Response
10/02/2024
******,we so appreciate the time you took to leave your review - and for trusting 1-800-PACK-RAT with your stuff! It's great to know that we were able to provide you with a great experience, and we look forward to assisting you again in the future.Review from Leyla B
5 stars09/18/2024
We utilized Pack-Rat for two different cross country moves, and I am so glad we did. Their level of expertise, professionalism, and customer services was unmatched. From the initial contact for scheduling the empty container, up through their picking up the empty container once it was unloaded was so smooth and painless. Thank you team Pack-Rat!1-800-PACK-RAT, LLC Response
09/19/2024
We are thrilled to know that our team could make Leylas move easier. We appreciate her sharing this feedback with us!
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