ComplaintsforRampant Trailers, LLC
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We purchased a brand new trailer from them. We have contacted them many times by phone and email with photos. Their trailer was never right and we have had to pay a mechanic to work on it so that we could even move it from where Rampants employee dropped it off at. One of the brake drums was locked and the pads were stuck to the drum when we unloaded it off the trailer. They accept no responsibility and do not honor their work. No one will call us back or email back. I have records of phone calls since delivery and emails since we had repairs done. Nothing has worked and we have been told its a bad drum and needs replacement. This should not be happening on a $32,000 brand new custom made purchase. No follow up or customer service has been done.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.