ComplaintsforOlde North State Roofing
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a metal roof installed on 8 May 2023 by Olde North State Roofing. I paid $19,900. Lifetime Workmanship Warranty is noted on the invoice. I have contacted ********************* three times by email and twice by phone (text). He has failed to respond to any of my messages. The concerns I have: Gutters were replaced in March 2023. There are dents and scratches on the new gutters.The ridge caps are uneven and poorly finished. The facia trim is not flush. I had to have the birdcages replace by another roofing company. The synthetic roofing underlay layment was not installed, water was seeping onto the plywood. I also had to have drip lines installed to the front. I had to contact the corporate office, Central States Manufacturing to obtain the information for my homeowners insurance on the Panel Loc Plus because **************** would not reply to my messages. **************** used a subcontractor (Wrights Material Roofing, ************) to remove the shingles and install the metal roofing. He completed a cursory inspection only when the work was complete. According to the contract, the workers were to clean the premises to include removing the nails around the house. I purchased a telescopic magnet and collected two and half gallon paint containers of nails. I would like **************** to complete a thorough inspection and fix the items that need to be repaired or replaced.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.