ComplaintsforThe Park at Three Oaks
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This property is attempting to charge us for carpet replacement in an apartment that we fulfilled our lease for in February,2022. We were not informed of a "carpet life". Our lease makes no mention of carpet life. This property has changed the carpet and is attempting to rent the apartment for $500 more per month.Business response
07/21/2022
Business Response /* (1000, 10, 2022/04/01) */ Mr. & Mrs. ******** were charged their final water invoices and prorated carpet. The carpet has a life span of 5 years. They left it heavily stained and we couldn't get it cleaned. They were charged for only 8 months of the carpet life span. Attached is the m/o statement and photos of the carpet.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.