ComplaintsforTotal Distraction Dance Company LLC
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Complaint Details
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Initial Complaint
11/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Saturday, November 20, 2021 my daughter who is 16 years old was disciplined for something she did not do on her dance team by her coach Reggie C******. Jaylyn was embarrassed as she didn't do what she was accused of and advised that he brought up how they talked about her emotional issues earlier that week. Jaylyn was distraught as she is a child who is learning and felt as if the team was her second family. Children go through learning phases and should not be thrown off of a team for an occurrence of an event that she is accused falsely of. They have a discipline system where the children earn demerits for such behavior and that was not used in this case. November 3,2021 I submitted payment for a white costume and parade accessories. On November 19,2021 I submitted another payment for a bus trip coming up December 4,2021. Since the owner advised that Jaylyn has been kicked off of the team, I requested a full refund. I was then advised by the owner the refund would not be sent via cash app until December 20,2021 being that their policy is 30 days for refunds. I was advised that it was in the contract that I signed. I asked for a copy of such contract and was not responded to or given the contract. Another parent made me aware that when her daughter was ejected from the team, she was given her refund same day in cash that day. I am requesting a full refund of the $158 for items that were not received and for the $65 for the bus trip that my daughter will not be taking. I am requesting it immediately. I feel they were unprofessional with how things ended and do not appreciate the emotional damage they have caused for my child. I have never dealt with such a business that cannot furnish copies of a signed contract nor that were so unorganized that they kept misquoting when items or even if they were given or receipts. This organization prides themselves on uplifting the youth not destroying their self worth as they attempted to do in this case.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.