Customer ReviewsforFlow Automotive Companies

This dealership has the WORST service department of any I have ever used. I purchased my car new from this dealership in January, 2020. After terrible experiences in the past, I agreed to try them again this morning after receiving many emails, texts and phone calls from them. They offered me a service for a synthetic oil change/filter, tire rotation, multi point inspection and to top off fluids. The representative scheduled my appointment. A minute later I called back and had her read off again what the offer included and to send me the coupon. On arrival at the service ****** I told the service advisor that I had a coupon and told them what I was told it included. He said he didn't need to see it. I waited in the customer area for an hour and a half after my scheduled appointment. I went to check on my car and they had just started to work on it. I asked how much longer it would be for the tire rotation, etc. and was told the coupon was only for an oil change and didn't include the other things! After showing my disappointment they hurried along and rotated the tires. When driving away I discovered they had put my next oil reminder sticker for ****** miles above today's odometer reading, instead of the recommended 5000 miles! I will NEVER be dumb enough to do business with this dealership again.

Our Service Manager spoke to the customer on 9/6/24 and he has been in contact with her daily. The customer has the Service Manager's personal contact inforrmation to arrange her next service visit and if there are any future concerns.

My wife and I traded intothe21 ****** Murano/Rogue. Hers was the Murano and mine the rogue. Both vehicle all the bells and whistles. In 2023 we traded again and upgrade to the Platinum Murano for her and the Rogue for me. Well from the start the management team at ***************** at *********** screwed the pooch on this one. First of all, we wanted all the coverage on both vehicles as we had before, glass, paint etc, and the two-year service plan. They used my wife excellent credit to finance my car at a lower rate and put her name on the registration and she had to take my credit rating for ger car which was only average, and it boosted her payment higher. Then when Ii went into the dealership for I thought was my first oil change for the 2-year warranty program, I found out I didn't have it a plan at all and neither did the wife. I contacted the district manager for this area, and he was going to reimburse me for the oil change. About a month ago my wife receives a call from customer service *** that I had two free oil changes coming but I have made several attempts to contact them to get a proper answer. I will not us Flow ****** or any Flow dealerships in the Future. I will be moving my business to Modern ****** in *******, they are 10 minutes away compared to 40 minutes out of my way. very disappointed in the way my wife and I were treated that day!!!

We last spoke with the customer in September ************************************************************************************************************************************************************************** September 2023 the customer indicated he was completely satisfied that we had done so much to re-earn his trust. We are sorry to hear that has changed.

I bought this *** under another dealership with a contract to receive free inspections as long as I own the vehicle Also, the oil changes that was part of my package was not honored by *** when they took over I dont understand if youre buying the paperwork or the business of consumers that you would not honor their current contract. Very disappointed and may consider taking business elsewhere.

Thank you for bringing your concerns to our attention. As an act of courtesy, we will honor the free inspections for the life of the vehicle. To clarify, the customer did not purchase a maintenance agreement as she thought, resulting in our decision to decline free oil changes.

Had an appointment at asheville porsche the salesman **** was nice we were looking for a used 911 he brought the car around for a twst drive myself and my daughter took the car out he asked foe my keys for an appraisal my wife said she would wait. Soon as we left he leaves my wife standing out in the 90+ degree heat and took off with another customer. Got back he was with the other customer we felt as if he didn't care so we left never to return ro this dealership.

Our Sales Manager left a voice message for the customer on 7/5/24 to discuss his concerns but our phone call has not been returned yet. We apologize for any inconvenience and we would like the opportunity to revisit the test drive. It is our understanding that the customer was planning to test drive two or three different vehicles but when the customer returned from the first test drive, he left.

I didn't want to do a review because this happened over 7 months ago, but we were talking about dealerships that fabricate about things. I bought a 2022 frontier 4x4 SV from *********** of ***********. Received my last free oil change, tire rotation,fluid top off, multipoint inspec. When I got home I noticed they didn't rotate my tires,top off my fluids. I had no proof. My next service, I put a silver marker dot on my front tires and fluid levels. I also took a video of doing it. After my service was performed, I signed the receipt stating all was done. I went to my parked truck and noticed my tires were not rotated and my fluids were not topped off. I went back in and told the manager. She asked me, " How do I know"? I showed her the video and she went to find out. The excuse was that two technicians were working on my vehicle and the one person thought the other person did it and vice versa. They offered me a free service but how can you trust *********** of ************ They might damage my vehicle for payback. No manager,regional manager, or high executive got in touch with me. It was a 36mth lease that I paid off early. My frontier started making noises and idling rough. I turned it in 11mths early.

Our management team immediately apologized for the oversight and addressed the customer's concerns during the service visit. There was poor communication between the dispatcher and the technician doing the work resulting in the oversight. We addressed how this concern was handled internally and resolved the issue by completing the missed work and offered the customer a refund, which was declined. We also offered the customer to receive the next service complimentary for the inconvenience, including an oil change, tire rotation and brake flush which was acceptable.

Purchased a new vehicle and wasn't signed up for add-ons during the contract process that I wasn't aware of. I was shown one add-on for gap insurance which I questioned and the sales manager went through a short answer. I declined that add-on. He then didn't go over any other add-ons during the contract process. I then signed paper work that is electronic form. The one with add-ons I signed that had the gap insurance I believed was to decline the offer but it was additionally also accepting a bunch of other add-ons that we never even disused. Very shady process and confusing because of how fast they go. I will NEVER do business with this company again. There's no reason I would want any of the add-ons because I don't live near or even in the same state where I would have to use any of these useless things. I recommend that you do your business elsewhere or at the least make sure that you make them explain every form you are provided on the electronic forms. This was a very expensive vehicle and the added cost was in the thousands. I'm also a disabled veteran and limited on income. Stuck with a bunch of useless services I'll never use.

Our Finance Manager has contacted the customer on 6/17/24 and 6/18/24 and left two messages but our phone calls have not been returned yet. We pulled the history on the car deal and every product was fully disclosed and signed for. We are willing to speak to the customer to offer a resolution once we receive a call back.Thank you

The manger named ************************* he works at ************************ in ************* was pressuring me to go through Honda Finance Company when I had already be approved with another bank. He was very persistent about me doing over the phone for I know almost 7 min and I continued to tell him no I was not interested in doing that. Then he say he will email me a bill of sale which he did but put Honda ******************* as Lein which was incorrect and then the bank called him the day I was coming to get my SUV and he wasn't in the office to talk to about the problem so another manger named **** corrected the issue but by this time I. had decided not to the vehicle THAT I WANTED. This young man should never try and pressure anyone to anything. I now have to car shop again knowing that I won't find that beautiful Silver Honda Pilot like that one. Very poor customer service on this sales manger part. Everyone else was great. I just hate that the man that was helping me missed out on a great sale.******************

We sincerely apologize for the pressure the customer experienced when attempting to purchase a vehicle. Our goal is to make every car buying experience easy, fast, fun and transparent. We are happy to revisit the car deal with the assistance of another Finance Manager and Sales Manager to provide a car buying experience without any pressure. We welcome the customer to please ask for *********************, Sales Manager for additional assistance. Thank you

Im really just frustrated at this point and dont know where else to turn since I cant get a flat out answer from the company itself. Flow collision in *************** VA has had my VW Jetta since May 7 2024. I have been promised three, YES THREE, completion dates for my car to be returned to me. Not ONCE has this company representative, *****, reached out to me to notify me that my car is not ready. I have had to reach out to him every single time and Im not talking about the next day at 8am pestering about my car. No I wait 1 to 2 days to give him the opportunity to reach out and nothing. Oh, and he doesnt make phone calls but will only text message you by the way. There is an excuse every single time, oh the parts are not in, oh found something else damaged, oh its in paint Ive seen it myself and the last reasoning as to why its not ready your wheel is being mounted. Ok why does that take two days for my tire to be mounted? Last expected completion date was Monday June 3rd. Now its June 5th and, shocker, still no car. Something is seriously wrong here at this business and I dont know if it short staffing or a one man show or a management problem or just plain they dont know what theyre doing. I have been more than patient and Im very easy to work with when Im not being constantly given the run around. I work in customer service. I follow up with people BY PHONE and if I dont know or something goes wrong I take the fault and apologize. I at least try my best to show consideration for the situation but theres just not one drop of that here. All I want is my car back. And because of the situation I have a $500 deductible that I will be expected to pay Flow after all is said and done. Good god, could you imagine the situation you would put someone in if they had to rent a car??? Single mom??? Just no consideration for peoples situations. Flow Corporate please reach out!!!

We apologize for any inconvenience with communication while the customer's vehicle was in our care. We have completed the repairs and delivered the vehicle to the customer on 6/6/24 at 2:00 pm to resolve the issue.

Way over charge and will make unwanted and unneeded replacements if you dont answer phone. Wanted to charge $1100 for a belt change in a Honda suv. Changed my oil and said to bring it back for another in 5000 miles or 3 months. What? Flow ****** wanted to do work to the tune of $5000 preventative care maintenance on my girlfriends car without ever seeing it. The cars 20 years old with *******. Went back in and said to cancel all that and only do an oil change which she originally wanted. ******** does there look over, we talked to him anfter and he said everything looks fine and the brakes will probably need replacing within a year. Flow of *************** is the sketchiest service shop in town, would not recommend.

We spoke to the customer on 5/29/24 to provide maintenance recommendations and a video of those service recommendations. We only perform authorized repairs on any vehicle and would never perform any work without the customer's approval. The customer was given a 10% discount on parts and labor for the services rendered.

If you are looking for . DISHONEST THIEVES . FLOW HONDA OF ********** is the place for you. Beware.

We explained in advance all authorized work performed on the customer's vehicle. We noted that we only charged for the part without labor fees plus the additional shop fees and taxes that are included on every repair order. We deny any dishonest allegations. Thank you