ComplaintsforMission Pizza Napoletana
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Went to eat here, parked at what was supposed to be a provided parking area, and received an $85 bill from a parking company in ******* (************ ******* **********). We had properly validated parking as per instructions, yet still received a bill with no recourse. If you call Mission Pizza, they don't answer the phone. No one at the parking management company would pick up either, only putting you in a long hold cue that never gets answered. The dispute feature of their online payment system conveniently did not work, leaving us with the only option to pay or risk other penalties as described in the notice. We will never visit this restaurant again.Business response
12/01/2022
Per the noted complaint.
Mission Pizza Napoletana does not own the parking lot referenced in the complaint. Nor, do we do not enforce the parking in said lot. The lot is owned by a 3rd party. This is well documented by signage within MPN.
Guests of MPN can park in said lot, yet must validate their parking, which is valid for 3 hours--plenty of time to eat a meal. Any time beyond this is on the parker.
There are multiple, highly visible signs in the parking lot, and additional signage and directions within MPN per parking and validation.
Guests may adhere to the rules and directions provided by the parking company and within MPN, or they may pay to park if they intend to stay beyond the 3 hour free validated period.
Simply put, this person's dispute is with the parking company. Not MPN.
Peyton *****
Mission Pizza Napoletana
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.