ComplaintsforConger Plumbing, Inc.
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
August 24 2023-did business with this plumbing company paid $1014 with credit card-Thirty days later a $20,000 retail account showed on my credit report with an account opened by this company-When I contacted the ************************** they identified the company that opened account-the account invoice had a forged signature and it was on a date that I had emergency surgeryBusiness response
11/10/2023
the call file is 17 minutes 47 sec too large to upload. If you send me a email I can send it that way thxBusiness response
11/14/2023
Technician arrived at the customer's house. Created an estimate to fix the issues. The technician called the customer on a recorded line. During the 17 minute and 47 sec call the tech goes over the estimate. The customer elected to go with 3rd party financing. Customers gave tech ss numbers, income info, and other personal information to acquire a loan from a lender. Customer was approved. There is no way we could have got the customer approved without the customer giving us the personal info. Once we got approved we scheduled the work and completed the job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.