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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned my order to the merchant over a month ago and still have yet to receive a refund, they keep emailing me saying they are checking with ***** every time I've asked for an update for the last 3 weeks... All I want is my money back.
Business response
07/25/2023
Here is the Outline of Events:
Customer ordered product from us
We delivered the product
Customer decided you didnt want the product
We provided a return label to return the product to Customer
The label that was used was brought to a different location with different products in itThe return label the customer used had garden rocks inside the package and not what was ordered from us. We have been working with ***** to see exactly what happened with the package. We are in the appeal process with ***** on this package as the initial claim was denied due to having different product in the package that went to a different location. We have told the customer we are in the appeal process with ***** which can take ***** Business days.
As of now, we have no product that has been returned to us and the customer knows that we have nothing returned to us and are working on a resolution to see what happened but as of now the last time the product can be verified to be in someone's possession it was with the customer. The weight on the return also did not match the package that we sent out when it was claimed to be the same product as well so we are trying to rectify these discrepencies with ***** before coming to a conclusion.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.