21 Customer Reviews
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Review from Josef C
1 star10/07/2024
when trying to create a sign-in account on their website their system refuses to create the account because the account already exists even though I have yet to create an account. When I call in their phone system asks for the account number, and when I put in the account number from my bill that they sent me their phone system says that the account does not exist. We were able to get an operator on the phone once and she said to create a new account but that system won't let us create a new account with our account number leading us in a circle.Review from Nick L
1 star07/19/2024
I'm tired of having constant drops and disruptions. It's been nothing but problems from day one. Customer service never answers and take days to call back. I have to resort to texting my sales rep to get a ticket opened and he doesn't need to be involved in anything past the sale. I'm throwing in the flag, tucking my tail and going back to Spectrum. I don't know how this company is still operating under these conditions. Customers across all states are leaving rapidly.Review from Clinton S
1 star05/10/2024
Great internet when it works. Terrible customer service. On day 3 of no internet, escalated to "tier 2" on day 1, 3 days later the ticket has no notes, no one has looked at it, supervisor escalated and still no response or fix. At this point I am ready to switch providers to one that costs nearly double for slower speeds because at least it works.Review from Harlen N
1 star04/25/2024
They billed me for internet and the modem was not even in my possession. Unresponsive from anyone at the company to respond to my issue. Just left with a bill.Review from Britta M
1 star04/01/2024
If I could leave 0 stars, I would. We had to switch service from ATT fiber when we moved in January. It took them over a week to come out they rescheduled my appointment with out letting me know. I've had multiple service tickets with them since then. My 1G service they claim I am receiving is NOT what's being put out in our home. 3500 Sq ft and we have 4 EEROS switched from the Google nest and their guy came out to say we should run a Cat 6 wire down to the kitchen to have a mid area. Well 2 weeks have gone by and hadn't heard from anyone. I call the worst customer service place,to be told they need to get approval and would have to get back with me... OKAY Yeah Right... then told me I would have to pay extra to ha e this done when it wasn't checked or offered at initial installation. These people are CLOWNS. This is the ONLY fiber/wifi available in my area. Someone PLEASE send At&T out our way. They do not communicate, follow up or make sure you have good service.Review from Dave C
1 star03/27/2024
“Going on day 4 with no internet. This company doesn’t care if you don’t have it. It’s a company that needs to be revamped. I wish we could get some help but they will send a emailReview from Michael C
1 star02/21/2024
They have a good internet service , but there field work and the people who connect you to the internet stinks. Call them on the phone and they will tell you they will write a ticket and pass it on. I have been trying to get them to replace the the temporary cable for about 6 months and no results, don’t expect them to do anything about it. I don’t recommend them because of this.Review from kevin m
1 star01/31/2024
This company is a joke, l get charged almost 70.00 a month for basic cable channels which include 4 stations of Lawrence Welk, 2 stations of yoga all day, and tons of cartoon channels all day everyday
Fastwyre Broadband Response
02/12/2024
Fastwyre Broadband is more than happy to complete a detailed review of the customer's account with them, during which we'll review their subscriptions and charges. We will reach out to them to initiate this discussion.Review from Gerald O
1 star01/19/2024
Their business is pretty predatory, aside from the high costs for their rural services they have fought against other community members who wished to disconnect both their landline phone and internet services. After calling in to end services with Fastwyre they would be hit with large bills due to Fastwyre not actually disconnecting as requested by customers, while still charging for services. Resulting in bills in the $1000s. They fight tooth and nail for your money and accounts to stay active, adding on fees they do not disclose to their customers that are insanely high. Customer service is of little help, especially for Alaskans. Steer clear of this provider if you can.Fastwyre Broadband Response
02/12/2024
After reviewing this issue and the customer's account, Fastwyre Broadband verified that their account was disconnected on January 19, 2024. After allowing the account to complete its billing cycle on January 31, 2024, Fastwyre Broadband verified that there is a credit and will process and send a refund to the customer.Review from David B
1 star10/10/2023
Cable was installed on my property on 09/12/23. They left the cable lying on top of the ground and across my patio. Very unprofessional people. Have called and complained four times. They say they have opened work orders twice and still have not corrected the problem.Fastwyre Broadband Response
10/16/2023
Dear BBB,
Fastwyre Broadband dispatched its installation vendor to the customer’s premises to investigate the issue. While on the premises, the vendor determined that original drop was pre-buried to the wrong location on the customer’s home. Subsequently, when the vendor completed the installation, a new cable was placed across the patio to the correct location.? Unfortunately, the vendor forgot to submit a request for the new facility to be buried. On October 13, 2023, the exposed facility was buried, and the vendor verified the customer is pleased with the completed work.
Fastwyre is hopeful these actions have resolved the customer's concern but remain available to answer questions or further discuss if needed.?
Thank you,
Stacy
Stacy H****** *** ********** ******* * ******** ********* ******* ************* ***** ************* *********************
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