Customer ReviewsforAmur Equipment Finance, Inc.

Very disappointed with the entire process. The staff does whatever it takes to get you off the phone. ZERO resolution or care about a real issue. This company is royally fucking me over and over. And my contact with the company doesn't even respond any more. DO NOT WASTE YOUR TIME. Biggest mistake was trying to trust this company.

Hi Jason,

In review of your contract, Amur has worked with you and your vendor directly to get the sales tax issue and MSO information updated and resubmitted to the DMV for processing.  As we discussed this error was due to an insurance calculation which we have corrected and an error on the MSO that the vendor has since fixed.  All documents have been resubmitted to the DMV as they required and should be ready to process. Each connection with our customer is valued and should never be rushed or pushed through until we can understand the full need of the customer.  If you feel this still hasn't been provided, please contact me directly.

Sincerely,
Jeanie K***

VP of Customer Engagement.

Do not conduct business with this company!!!!!!! This is a warning. They have ripped me and my family off with their "undisclosed" fees. We have failed to get in touch with someone to give us a breakdown of the fees. No one has successfully given us the breakdown. We owe an extra $30,000 without any breakdown. DO NOT USE THIS COMPANY!!! Do not allow any brokerage to broker a loan with them. If I could give them zero stars I would.

Thank you for your review of Amur Equipment Finance. Your feedback is essential as we strive to deliver excellent customer service. We are sorry to le*** that you aren’t satisfied with the service you’ve received. Without providing the name of the business, we are unable to address your concern specifically.  If you provide this information we will be able to provide you with the exact terms you agreed to upon signing the contract for financing.  As you may know, rates can be subject to the applicant’s credit score; the lower the score, the higher the risk for the company to provide them with financing. The payment structure of your agreement is clearly written on the front of your contract and at anytime questions will be answered prior to signing.  Actually encouraged to ensure clear communication has been provided.  Providing excellent service, including clearly communicating our process, is paramount to what we do and who we are. If we can be of any additional assistance, feel free to reach out to us at 800-994-0016. We thank you again for your feedback.

Jeanie K***

VP of Customer Engagement

On June 2024 a loan was approved to our company to purchase a truck for our landscape company. 2 weeks after the approval Amur never finish the transaction of the purchase of the truck, the dealer never received neither a PO or the money for the purchase. After 2 weeks of back forth with Amur, the dealership about to sell the truck to another customer. I had to cancel the transaction with Amur in order not to loose the truck. On June 21,2024 Amur debited from our banking account $295.00. I sent emails to the person that was handling the documentation at Amur about the $295.00, I also called Amur and never received any communication back the customer service team does not provide the full name as company policy. I would like to know what are those $295.00 and I want that money to be returned.

Hello Manuel,  Thank for letting us know that you had service that didn't hold up to your standards.  In review, we found that your contract went through First Citizens Bancshares, Inc and was approved.  Your contract was presented to you and you had signed the contract agreement. In which, triggered the $295.00 documentation fee to be pulled. However proof of insurance was not provided and this is a requirement to have the funds released to your vendor. On June 25, 2024, we received notification from First Citizens Bancshares, that this deal had died since you were wanting quicker funding and you didn't want to provide proof of insurance. Since the documentation was provided, and the contract was signed, $295.00 Documentation fee is non-refundable as we fulfilled our obligation to prepare your financing documents.  Any additional information can be obtained by calling our office directly at 800-994-0016 or your broker at First Citizens Banchshares.

Sincerely,

Jeanie K***

VP of Customer Engagement

Why cant you give zero stars? This is the worst financing company that I have ever dealt with in my life. They were recommended by Bidadoo a auction company so I decided to give them a shot. This was the worst mistake ever. Not only do they have hidden clauses in the agreement you cant pay off any earlier than 12 months and they have already sucked the blood of you by then. Correspondence is awful. The billing is awful, I believe its such a bad portal to pay on so that you will potentially miss a payment and then not be eligible for the early payoff.. I made a huge mistake financing a piece of equipment with Amur. Please do yourself a huge favor and do not use this company for anything.....

Thank you for talking with me regarding your situation on the email issues for your notifications. I am glad we are able to resolve your concerns and feel free to reach out to me anytime.

Payment was current wasn't due for another month an amur an BMC confiscated the truck concrete barrier was put in front an behind truck so it could not be moved pretty dirty company both amur an BMC please don't trust these two companies

Hello Mary, Following an investigation into your recent review, it has been determined that the confiscation of your collateral stemmed from a discontinuation of services between you and BMC. This led to a breach of your drivers contract and lease agreement. In light of this service discontinuation, BMC provided you with the opportunity to retain the collateral by securing your own financing within 30 days of the separation. Unfortunately, this requirement was not met, prompting BMC to exercise their right under the lease agreement and to take possession of the collateral.

I’d give them zero stars if I could. Worst company to deal with. I fell on hard times and asked if I could take a month off and add it to the end of my lease. Absolutely, did nothing to accommodate. They rip you off with outrageous finance charges and interest and are willing to do nothing. Today I asked if I could see a report with all of my payments because you can’t see that online in your own account and they wanted me to pay for it. Don’t use this company. I think it is outrageous how they conduct business.

Hello Kristine, First and foremost, we want to apologize to you on behalf of everyone at Amur and we are sorry to hear of the hard times that you found yourself in. We aim to deliver superior customer service and it appears we did not live up to our mission with you, and for that we are sorry. Amur makes every attempt to help a customer maintain their payments in a timely manner, but sometimes it may not be possible to provide the same solution the customer requests. We do our best to work with you and certainly hope to come up with a mutual solution. I am sorry this didn't happen in your situation. If you need further assistance outside of what has already been discussed we are here to help. Contact our Customer Care team at customercare@goamur.com.

They were very helpful in the process of getting a loan for a new truck. Dora ***** was great to work with

Greetings Mike! Thank you so much for taking the time to leave a review for us. We really appreciate your support and kind words. We're glad to hear that Dora was able to provide you with excellent assistance. We will certainly pass along your praise to her. If you have any further questions or need any more help, please don't hesitate to reach out to us at (800) 994-0016. We're here to assist you. Thank you once again for choosing Amur! Best regards, Amur