ComplaintsforBuildertrend
Computer Software
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are total scam and I need to get my money back since I dont get any service that they promised. Unfortunately, my experience was less than satisfactory. While the software came with a host of promises, particularly around its report generating capabilities, it significantly underdelivered on these fronts. Here are the key issues I encountered: Report Generation One of the primary reasons I chose buildertrend was its advertised prowess in generating detailed, customizable reports. However, the reality was quite different: • Inaccurate Data: The reports often contained discrepancies, making it hard to trust the data presented especially on the leads created vs sold • Limited Customization: Despite claims of highly customizable reports, the actual options were quite limited and rigid and with additional costs per customization • Slow Performance: Generating even a simple report took an inordinate amount of time, hampering productivity as to BTBI where there reporting is generated • User Interface Issues: The interface for report generation was not user-friendly, and navigating through the options was a cumbersome process. Cost The cost of buildertrend is another significant downside. Given the premium pricing, I expected a top-tier product that would enhance our workflow and deliver on its promises. Instead: • Poor Value for Money: The software's performance does not justify its high cost. There are more affordable options on the market that deliver better results. • Hidden Fees: Additional costs were required for features that were not included in the base package, which felt like a constant upsell. • Expensive Support: Access to customer support came at a premium, and even then, the quality of support was subpar and slow to respond. Conclusion Overall, my experience with buildertrend was quite disappointing. The software's report generating capabilities were far below expectations, and the high cost did not match the value delivered.Business response
06/21/2024
Hi ***. We are sorry to hear that our product did not meet the needs of your business. As part of the terms and conditions outlined in your software purchase agreement, we do not offer a money-back guarantee. However, your feedback is of the utmost importance and has been shared with the leadership team.Customer response
06/25/2024
In order for any contract to be enforceable, there must be a meeting of the minds between the parties involved. Both parties are obligated to perform and deliver their respective duties under the contract. In this case, we have fulfilled our obligation by paying BT for a full year's service. However, we have not received the service as agreed upon.
We aim to resolve this matter amicably for both parties. It is unjust for BT to refuse a refund when we have only navigated the main software and have not been able to utilize BT Live due to complexities that the company could not resolve for three months. Furthermore, we did not use the add-on software at all.
We attempted to create a report using your system, but it was unable to perform this function. We subscribed to the additional software on May 9 and expressed our intent to cancel by May 21. It is unfair for BT to withhold a refund when no services were rendered.Business response
07/03/2024
We want to apologize for any distress that this experience caused you. Transparency and clear communication with our customers is paramount at Buildertrend. While we stand by the agreed upon terms and services provided, our team has reached out to offer a you a refund. We appreciate your feedback and wish your business well.Initial Complaint
05/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company will not stop calling me and trying to get me to listen to some 20 minute pitch of their product. I originally agreed then backed out and after repeatedly telling them I'm no longer interested and to remove my number from their list they continue to call and email me. this is now harassmentBusiness response
06/03/2024
Hi ******, I can confirm that you have been removed from our call list. We regret any inconvenience caused and wish the best for you and your business!Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have been paying $*** a month for a subscription to BuilderTrend for several years. Our November credit card bill showed a charge of $*** which is a **% price increase. The company said that they had sent an email on 11/09/2022 (which we didn't receive) and the charge was on 11/10/2022. Since then I cancelled our subscription and the sales rep emailed me stating that they would continue our subscription for $*** a month. Needless to say I don't do business with them anymore.Business response
03/17/2023
David, we sincerely thank you for your business and wish you and your business great success.Initial Complaint
12/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After being contacted by "Buildertrend Solutions" and looking at their program through a trial period, I affirmatively declined to sign up for their service. Since that time, I have received sales calls over and over and over( sometimes multiple calls per week). I have repeatedly asked to be taken off any and all contact/call list. Their "sales" people are aggressive in their persistence, and will take "NO!" for an answer. This has become not only annoying, but I now consider these "sales" calls harassment. I do not ever want to be called, emailed, or contacted by "Buildertrend Solutions" again (with the exception of one(1) email confirming they will not contact me again).Business response
01/06/2023
Business Response /* (1000, 5, 2022/12/05) */ Contact Name and Title: Megan ***** Contact Email: **************************** Michael, thank you for trying Buildertrend. We apologize that our follow-up phone calls have caused such a disruption. I can confirm that our business operations team has taken steps to remove you from our call list. We wish you and your business the very best.Initial Complaint
06/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Repeated calls attempting to sell me there whatever. I did not ask or request these pointless sales attempts. When I asked to be taken off their list they refused. After this I will be filing a complaint at attorney general's office.Business response
07/25/2022
Business Response /* (1000, 14, 2022/07/13) */ Contact Name and Title: Megan ***** Contact Email: **************************** We apologize for the inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our call list.Initial Complaint
05/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company will not respect boundaries. No matter how many times I request them to stop calling me, they do it anyway. I've blocked several of their numbers but they manage to create another one to cal me from. I want them to stop permanently. I never want anything to do with them or their services. I do not want another call from them. The constant harassment is disrespectful and unprofessional .Business response
07/25/2022
Business Response /* (1000, 14, 2022/07/13) */ Contact Name and Title: Meagn ***** Contact Email: **************************** We apologize for any inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our system.Initial Complaint
03/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Buildertrend WILL NOT STOP HARRASSING & CALLING MEOVER & OVER -I have repeatedly informed them ALL of my numbers are on the do not call list, that I do not want anything to do with their company, and to STOP CALLING ME!!!... I get 3-4 calls at a time from them 2-3X a week....one after another it is SOOOO FRUSTRATING please help!!!Business response
04/15/2022
Business Response /* (1000, 8, 2022/03/30) */ Contact Name and Title: Megan *****, Comms Contact Email: **************************** We apologize for any inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our system.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.