ComplaintsforMobility Plus Omaha

• Initial Complaint

  12/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This was for a mobility scooter for my husband bought by a kind church in our area . It was bought Nov. Of 2021 worked for less than 2 months . Took mobility plus 4 months to even agree to fix it even though it was under warranty . Then took 6 more months to get it back . Lasted again 2 months . Still under warranty but mobility plus will not fix it unless we pay for the labor . The manufacturer ***** ******** said they have to stand behind the warranty and repair the unit . That we are not at all responsible for labor . And we can't take the unit else where to cover the warranty it has to go threw the company that sold the unit. So now I have this none working scooter in my home that out of over a year has only worked 3 months at most . It has left him stranded so many times. He can't be stranded how's he suppose to get it and himself home . This has caused so much stress in our lives . Imagine all we want is a working scooter . I honestly don't believe there repair guy Ian knows what he is doing . This is not the only scooter Marvin has had and we have Never went threw this at all with any other scooter or company . In talking to other companies they will not carry this scooter . They say that scooter has to many issues . Now we even gave what I think was a good option for all and even better for them cut a check for ****** take this scooter. Your done with us were done with your company and this scooter . This company is supposed to be a company that helps the disabled is helping the disabled leaving them on streets broke down trying to figure out how to get a heavy scooter back home . I believe we have been as patient as we can be we know there tired of this scooter and us . They will no longer respond to us . This has been such hassle with this company . They don't have good business practices at all . Even before we got to this point they don't call back they don't keep you updated on what's going on . You as the customer have to always track them down .

  Customer response

  12/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ok so the pictures sent to you. Was the original scooter. Yes it was damaged at the bottom. The reason for this scooter was his last scooter was stolen. That scooter always set outside. Once it was taken and the church bought him a new scooter . We knew then we can't leave this one outside . But it's a very heavy scooter trying to get it up the stairs in our home was very hard for 2 people disabled . But once again mobility plus is again being dishonest . You have pictures of the 1st scooter . NOT THE SCOOTER WERE TALKING ABOUT . I will send pictures of the scooter were talking about . And yes I will stand by the fact that there repair guy doesn't know what his doing . When the back lights came lose . I looked at it but I didn't have machine screws . So I let mobility plus guy fix it he used Phillips drywall screws . Really that's how you should repair a new scooter ??
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  Customer response

  12/30/2022

  I also forgot. I got so upset and asked mobility plus can you please a least get it out my kitchen and take to our garage . They agreed to do that over 30 days ago . Guess where this scooter still is . In my kitchen . Oh yeah and mobility plus forgot to tell you with the first scooter it took them 4 months to even finally agree to fix it . Mobility plus will NEVER KEEP YOU IN THE LOOP . I ALWAYS HAD TO REACH OUT TO THEM TO SEE WHAT WAS GOING ON . Poor business practice keep your customer updated. The customer shouldn't have to track you down . It's simple reach out to the customer to update them . I myself have owned many businesses before I became disabled . I would myself never treat a customer the way we have been treated . So if they believe using drywall screws to fix new items and not keeping the customer in loop . Then I guess am a lost for words . Nice thing is I have most everything in text between us and there repair department . All am trying to do is figure out how to get it downloaded and sent to you . Because then you will be able to see what the company has put us threw

  Customer response

  12/30/2022

  Ok I still don't know how to copy all these text . But here's what I have. Got scooter Nov 2021 jan.13th it broke down . Repair guy asked for serial number I gave it to him . He said he would be threw to pick it up. Late afternoon I text him are you still coming ? No answer at the office and no one got back to me till the 24th of Jan . Then called and text and called and text . Finally on Feb 22nd I get a text . Am now told it's the throttle there sending out . March 1st repair guy said should be in today . Again mobility plus didn't call or text so March 4th hello parts ? Repair guy said no but will be in today . I said please check everything before you bring it back . Repair guy said I will test everything and make sure it's up and running good. Again no contact from them so March 9th hello parts what's going on? No response so on March 10th I text hello it's been 3 weeks now what are we doing? March 10th I called ***** ******** the manufacturer of the scooter and gave them serial number . They informed me no parts had been ordered . I called and text for days . Finally March 18th I text again hey what's up what are we doing? No response back till March 23rd they had no information . And they didn't get ahold of me again till March 30th . Then AGAIN I HAVE THIS IN A TEXT FROM THERE REPAIR GUY . HE SAID ****** REP CAME IN AND SAID IT COULD BE A COUPLE MONTHS FOR THE PARTS . MY QUESTION IS IF THE SCOOTER WAS DAMAGED SO BAD WHY DIDN'T THE MANUFACTURER REP SAY WE'RE NOT FIXING THIS ????? .and again no response from mobility plus so I reached out again on the 15th of April hello parts? No response back till April 20th . Next contact me again on May 6th but once again no response from mobility plus till May 10th . Still no parts . Then again they didn't contact me . So me as customer have to track them down again . On May 31st . Then I made phone calls apon phone calls and more phone calls and many text there next computation was July 19 th also on July 19 th they parts are on backorder . And again I waited for them to call me or text . Then again no response from them so Aug 31st I text again . I was told next week . I HAVE ALL THIS I HAVE SAID ON TEXT MESSAGES FROM ME TO REPAIR GUY . This is a poor business practice . If they can honestly sit back and read everything they put us threw and think they did everything right . Am lost . I hope more than anything that they could learn to contact the customers . Customers shouldn't have to track them down . Keep customers updated at all times .

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