ComplaintsforThe Coughy Shop
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered vapes from this store and they never came. I emailed and called them. They told me a supervisor would return my call but it never happened. I want my money backBusiness response
01/19/2024
Hi Jennifer,
I want to start off with apologizing. I do see that this order was in 2022, it was marked as shipped but I can’t find a record of a shipping label so I’m unsure what happened here. Nonetheless, we dropped the ball. Due to the length of time that has passed, I do not have a method to refund to the payment used. If you’d like to provide me a method to get that to you, I’ll get that sent over ASAP! I understand the frustration, I would want my money back too! I appreciate you taking it to the BBB as I was not aware of this before.
Thank you!
*********** ******
Business response
01/19/2024
Hi Jennifer,
I want to start off with apologizing. I do see that this order was in 2022, it was marked as shipped but I can’t find a record of a shipping label so I’m unsure what happened here. Nonetheless, we dropped the ball. Due to the length of time that has passed, I do not have a method to refund to the payment used. If you’d like to provide me a method to get that to you, I’ll get that sent over ASAP! I understand the frustration, I would want my money back too! I appreciate you taking it to the BBB as I was not aware of this before.
Thank you!
*********** ******
Business response
01/26/2024
Hello,
As per the customers request we have sent out a new order, attached is the screenshot. Please let me know if you guys need any further details.
Thank you for your help!
****
Business response
01/26/2024
Hello,
As per the customers request we have sent out a new order, attached is the screenshot. Please let me know if you guys need any further details.
Thank you for your help!
****
Customer response
01/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would have no problem doing business with them in the future.
Sincerely,
******** ********Customer response
01/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would have no problem doing business with them in the future.
Sincerely,
******** ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.