Complaintsfor21st Century Equipment
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a problem with an 8310 tractor so 21st Century came and picked it up, took it to their shop to fix. They supposedly fixed it and brought it back. We tried to run it and within a few miles of driving it still had the same issue it was having. They mever fixed what we told them was wrong but fixed other things. So they come get it again and take it back to their shop. They had our tractor for around 12 weeks( during all of planting season and it is our planting tractor). We finally got it back with a huge bill! Then we have a second incident with a swather, it was taken in for the winter program to be gone through with a few things that we wanted fixed. When we got it back( the day we needed to start using it) it was not running ok and was throwing codes to stop the machine! I never had any of these issues before it was taken in! So we got the swather back June 5th 2024 and to this day they still can’t get it to run properly. They have had service guys come out 6 times trying to fix it and also took it back to the shop 1 time, and it still doesn’t run properly! We also have a huge bill for it as well! Please help!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.