ComplaintsforPIP Rental & Storage

• Initial Complaint

  01/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Subject: Poor Service and Unprofessional Treatment at PiP Storage, Rochester, NH I have been a loyal customer at PiP Storage in Rochester, NH, for over 10 years, experiencing a steady decline in service quality, especially customer service, since PiP took over. Despite consistent rate increases, the facility’s upkeep has been neglected, evident from an incident where I slipped on ice due to their failure to salt or sand the premises. Recently, I encountered a severe issue: I was erroneously locked out of my unit for 15 days, despite being on autopay and never missing a payment. Despite multiple emails and a completed form on their website, it took four emails and a phone call to address this error. When I requested a reasonable compensation—a prorated bill for the inaccessible period—the response was shockingly unprofessional. The representative dismissed my request rudely, telling me to take my business elsewhere if I wasn’t satisfied, and then abruptly hung up. This experience not only reflects poor customer service but also borders on theft of service. I prepaid for a full month and was denied access for half of it. Other issues like unit damage by snowplows, pest infestations, and safety concerns have also marred my experience. I had hoped for a basic level of respect and fairness in resolving this issue, but the response I received was unacceptable. I am sharing this experience to warn potential customers of the service and treatment they might encounter at PiP Storage.

  Customer response

  03/08/2024

  The Campany owner, After receiving the mail from Better Business Bureau, Contacted me, appologized for how his emplyee treated me and claimed he was unaware of how I was treated and compensated me for 1/2 month rent that had asked to be re-imbursed for since I had 2 weeks of no access.  I think it is fair now to withdraw my compaint? 

   

   **** *****

  ************

  ****@vfxdirect.com

  Business response

  03/09/2024

  Good Day, I have had a conversation with Mr. ** ***. He was given an opportunity to express his concerns and I find them to be legitimate. Mr. ** *** has been given a free months rent, he requested 2 weeks, offered replacement locks to be picked up at his convenience, and discussed with my storage handlers "customer service and phone etiquette". The issue have been resolved and the solution mutually agreed upon. ***

  Customer response

  03/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21107396, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩