ComplaintsforOcean Flow Gutters
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had gutters installed on our home. When we hired Ocean Flow to do the work, the owner said he was fully insured, and his truck has a sign on it saying he is insured. After the gutters were installed, the first time it rained hard, we had water coming in around the windows of our basement and garage. This had never happened in the 30+ years we have been living here. We called the company, and they came back and adjusted the angle of the gutters. When the next heavy rain came, water came up through the floor of our garage, cracking the concrete. We called tnem back, and they came in and said some of the drains they installed were too small and replaced them. At that time, we requested their insurance information because we didn't know (and still don't know) if the damage included our foundation and wanted to have an adjuster come and look at it. The owner refused to give us the name of his insurance carrier, leading me to believe he may be uninsured. Since then we had an issue with the drains he did not replace and requested via phone and website contact form that he put the larger drains in those as well, but he will no longer return our phone calls or our attempts to contact him through his website.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.