ComplaintsforSalerno Media Inc.
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company keeps attempting to charge my card over and over after a one time purchase I made on 7/21/24. I would like the company to stop trying to charge my card.Business response
09/17/2024
Hi *****,
This is **** from the aww.co Customer Success Team.
The recent attempted charge in your account was from your VIP Rewards subscription, which you agreed to when you bought THE RELIEF KOALA from one of our stores, aww.co. However, this has already been cancelled. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward. Please note that you were not charged for these attempts.
During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.
As a VIP Rewards member, you are entitled to the following benefits:
1 Access to low-priced products and accessories
2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).
When you get a chance, please confirm if you have received my response so I can know if your issue has been resolved or if you need further assistance.
Best regards,
****Customer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.