ComplaintsforNashua Hyundai

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had the Engine light come on. I brought my car into Nashua Hyundai to have it looked at. My car is a 2013 Sonata with ****** miles. I was told they found a P0456 code for a small evaporation leak. The technician stated in writing that he pressurized the fuel tank and sprayed down the fuel pump and found small bubbles coming from hairline fractures on top of fuel pump. He recommended fuel pump replacement at a cost of $1635.61. I said I cant afford that and paid $184.37 for the diagnosis and left.Subsequently I brought the car to a local mechanic. He told me that they could not have done what they said because they would have to drop the fuel tank to have a look at it. He said in his experience its always the fuel cap that is faulty. We replaced the fuel cap for about $22 and he cleared the car of codes. He told me to drive the car for about a month and see if the code comes back on. I did that and today the car passed inspection with no code on his machine. I called Nashua Hyundai and spoke to the manager *** and he told me he would not return my $184 and gave me the excuse that I came in with the problem in October 23 and too much time had passed. I feel I was cheated. They may be scamming others.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2019 Hyundai Sonata First knock sensor issue at 24k miles. **** more subsequent issue with same code. Changed or reset it each time. At 92k. New engine. At 102k and 112k, same issue. Same codes and same component. Hyundai says they aren't liable but they cannot fix this problem. It usually happens when it rains or there is slush on the ground. They aren't offering any solution besides to continue to band-aid it.

  Business response

  05/03/2024

  I have checked our records and do not see any history for a 2019 Sonata.  I do see 2 service records for a 2017 Sonata.  1 record from 2019 and 1 record from 2020.  I do not see any purchase records for this vehicle.  I have no records of any kind for the past 4 years.  However, based on the concern I would advise the customer to speak with ********************** Motor America since they warranty the car and set the policies and procedures.  The phone number for Hyundai **************** is **************. 

  Customer response

  05/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I apologize as this was supposed to hyundai not to a specific dealership. I am unsure of how I did that. I will fix it and resubmit.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started noticing that the paint on our Hyundai 2017 car that we purchased on 6/28/17 was starting to peel off in 2021. So we had went back to the dealership that we had purchased it from and explained to them on the issue we were having and they said not to worry because this was under warranty. So they took our names down and said that they had a real backlog on the paint dept. and they will give us a call when they have an opening in 2021. Long story short here we are 2023 and we have been down there 20 times from 2021 until now and they are still saying the same thing. Please Help!!!! FYI This was our 4th car that we had purchased from them and it will be the last......

  Business response

  07/24/2023

  To Whom it May Concern,

  After searching our records we do not see any submission of the documentation for a paint claim. Our service department will contact Mr. *********** to assist him in filing a paint claim with Hyundai motors for any warranty assistance.

  Customer response

  07/25/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: This has not been resolved!!!! We did not get any response from the dealership and still have this ongoing issue... Rust is still on the car as well as the paint peeling off...
  
  Sincerely,
  
  ***** ***********

   

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2018 Hyundai Santa Fe has been burning oil for over two years now at this point and losing 3 quarts of oil every thousand miles. My engine has shut down twice all my lights on my dashboard go on and my vehicle does not run until I add oil I have done every step that Hyundai has asked a oil consumption test what you go back every thousand miles to have them check your oil not convenient. Then after that step I had to do a combustion test which I did multiple times I had to go in for them to take pictures and I am at 85,000 miles in my vehicle. I have 100,000 miles bumper-to-bumper and they keep telling me that they will not replace my engine and then it’s normal to lose 3 quarts of oil every thousand miles. I get an oil change every 4000 miles and my car has 5 quarts of oil in it so at my oil change, I would actually be negative in the oil department , it does not make sense to me that they will not help me and they keep dismissing my case I keep getting stranded on the side of the road. It’s disappointing when you pay $30,000 for a vehicle and it only has 85,000 miles on it and nobody will help you when their warranty is bumper-to-bumper hundred thousand miles looking to figure out what my next step could be any help would be greatly appreciated

  Business response

  07/24/2023

  To Whom it May Concern,

  *** ***** ***** in fact has been servicing her Hyundai with us. She has had concerns about oil.

  As an authorized Hyundai dealer we service vehicles not sold by us but we must follow the guidelines of Hyundai. We have submitted all the information and Hyundai has declined any repairs. ( A copy of Hyundai's decision is attached)

  Nashua Hyundai would like to help in any way we can but would need to be compensated.

   

  Customer response

  07/31/2023

  So I understand that there is nothing Nashua Hyundai can do unless it is approved. Burning 3 quarts of oil in 1000 miles is not acceptable. I have a warranty on my vehicle. I feel that Hyundai is not holding up their end of the warranty. I have done ever step that they have asked me to do. They are basically telling me to sell my car or let the engine blow. So I feel really safe driving a car just waiting for it to blow up. I don’t know about you but that sounds terrifying. Driving on a highway going 65 miles per hour and the engine blows up. I drive a long distance to work daily I need a reliable car and right now mine is not. Being under warranty I feel like this issue should be fix before my engine blows up. But they want it to blow up before they fix it just seem kind of crazy. Now my vehicle has let me on the side of the road missing work twice. They will not give me a loner car until it’s approved. And they will not approve it so I have had to borrow a car to get back and forth to work which doesn’t seem fair when my car is under warranty. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2020 Hyundai Santa Fe in March 2020 and have had battery issues since April 2021. 4/1/21 I called Hyundai *** Roadside assistance for a jump start, dead battery 2/8/22 called *** dead battery. **** **** Hyundai in Wilmington MA replaced the battery. 9/23/22 dead battery called *** & requested a Tow to Nashua Hyundai spoke with Matt R****** Service advisor & explained the issues 10/6/22 spoke with Matt again he stated that they knew there was a battery draw and it tested weak a few times, they can't find the component causing the issue. He had a few mechanics look at it and they can’t find the electrical issue. I asked what’s his next step, he wasn't sure, he needed to speak to his manager. 10/11/22 Matt called me and stated there is nothing wrong with my battery it started every day On 10/12/22 I left Nate G**** GM a message & sent email asking him to get back to me. Nate responded to my email and said he did speak with the Service Manager and explained the process they go through when there is an expected draw. While the vehicle is off they test the voltages of the electrical systems. Even when the car is off there is always some electrical components working, for example the security system. Everything they found was in the expected voltage range. They can't get authorization from Hyundai to repair or replace systems under warranty if they are operating within tolerances. On 10/19 I asked Nate, So there is no known reason for my battery dying 3 times, No response. 3rd time, same issue, they need to find the issue. I’ve also been asking for a copy of my detailed service record, they haven’t provided it, I've also reached out to Hyundai Corporate to ask for assistance and they said they can't help.

  Business response

  12/13/2022

  ******,

  Obtaining copies of the work orders is not a problem, we can print those for you anytime. If you provide me with an email address, I can email them also.

  As far as a rental reimbursement that is something that you would handle directly with your case worker at Hyundai.

  With that said, your car has not failed for us at this time. If we could get the car to not start or have it set a code then we would have a direction to follow for a repair. As stated on the workorder the battery test shows no signs of discharge. These days all cars have some sort of consistent drain or draw on the battery even as though it is not running.

  Customer response

  01/04/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: I have repeatedly asked them for detailed service records for the 18 days they had my vehicle in their service department from 9/23/22 through 10/11/22.  I want a detailing service report of exactly what they did to my vehicle for each of the 18 days my vehicle was at their location as I have been told they are required to keep a detailed log.  They have NOT provided the detailed information I have requested.  My complaint was that they were ignoring my requests for this information and when they responded to this complaint, they responded stating they would gladly send me this information if I provided my email address which they already had.  My vehicle was purchased through this dealership therefore, they have all my contact information not to mention it is on all the emails I have sent to Nate G****, General Manager and Hyundai Corporate. 

  
  Sincerely,
  
  ****** *******

  Business response

  01/10/2023

    I have provided the requested information to the customer by email on December 29th.

   

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a Hyundai Veracruz that has gone to Nashua Hyundai for steering issues since Fall 2021. Back in 2021 my car power steering started making a very loud noise and then my steering went while I was driving. My car was towed to a dealership in Manchester but somehow got lost. When my car was found Nashua Hyundai was the only dealership that had immediate availability. I was charge for a diagnostic as well as the replacement of my power steering pump, which unfortunately was not covered under warranty. The total was around $1100. The service department gave me a choice between two pumps and I made a decision based on price, as most people would. 8 Months later the pump stopped working again. The service department was extremely rude and blamed me stating I chose the after market pump and they refused to do the work unless I paid. I called Hyundai corporate and filed a complaint, but in the ended up having to pay another $300. The pump was replaced 2 months ago and recently started making noises again. I called Nashua Hyundai and they said I would be charge for a diagnostic and labor again!!! While waiting to hear from the Hyundai corporation about this my power steering pump blew while I was driving and my car almost caught fire as the fluid was squirting out onto my hot engine. I am not without a car, and in the process of filing a case in the small claims court. When I called Nashua Hyundai to let them know what happen I was told that it is on me for the part I picked and for not being willing to pay for the work to be done... for the third time!!! I have called other dealerships who have told me that if the pump keeps blowing then there is something else causing the pump to fail. Yet Nashua Hyundai has diagnosed my car two times and claims it was just a bad pump each time. I am beyond frustrated and discussed with this dealership and refuse to pay for another pump or to have the work done again!

  Customer response

  12/01/2022

  HI there, 

  I did not buy my car from Nashua Hyundai. I only had service done there. My Car is a 2011 and I had an extended warranty at the time of the first repair which would have covered some of the parts for the steering, but not the pump. I hope this clarifies this issue. 

  Business response

  12/13/2022

  *******,

  There is not much I can do for you if as you stated you refuse to have the work done again. On our last work order we also notated that it appeared the steering rack had been replaced at some point but not by us?

  With that said we will look at your car and get you a diagnosis at no cost, as far as labor or parts to repair what the issue is that would be determined once we see what your current problem is.

   

  Customer response

  12/15/2022

  
  Complaint: 18478000
  
  I do not accept the business's response as a resolution to my complaint because: I am willing to have the work done, but I am not willing to pay out of pocket again for this work to be done again. If your techs did a diagnostic and there was another issue with the steering it should have been brought to my attention. Saying " It looks like the steering rack has been replaced before, but not by us" does not provide a diagnostic and does not tell me that there is another issue that needs to be address. That is an informational note. Not to mention this was the second time my car had been " diagnosised" by your techs and I was told it was just the pump that was the issue. Then there is the issue of getting the car to Nashua Hyundai. The pump literally blew, there is zero steering and it is not drivable. It is currently sitting in my driveway, as I was told by your employees that if I had it towed they would not look at it unless I agreed to pay the diagnostic fee if it was another issue aside from the pump. Therefore it was towed to a safe place while I dispute this matter. 
  
  Sincerely,
  
  ******* *****

  Business response

  12/20/2022

   

  ********
   As I stated before, there is not much I can do for you not having the car here! 
  And previously we stated that we would look at your car and get you a diagnosis at no cost, as far as labor or parts to repair what the issue is that would be determined once we see what your current problem is and more than likely that will be at your expense.  

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2019, I purchased a 2017 Hyundai Santa Fe SUV from Hyundai of Nashua. To ensure the appropriate upkeep, I changed my oil every 3000 miles as recommended. In September 2021, my husband took my car in for a routine oil change and reported to the service representative, Matt R******, that my car was consuming a lot of oil. Matt told my husband the next step was routine 1000-mile oil checks for 3000 miles so they could document the oil usage. We were told Hyundai had problems with several motors and were putting in new engines for the cars that warranted them. I did the 1000-mile oil checks from September 2021 to February 2022. After the last check, Matt told my husband he would send his findings to Hyundai. In April 2022, I called Hyundai as I had not heard any new information. They informed me I had to speak with the mechanic that did the paperwork. My husband went back to Hyundai to speak to Matt. He said there were several motors that had stopped running and had to be taken care of first. He asked us to please be patient and he will get to us. After 6 months, my husband went back again to speak to Matt. When he saw my husband, his response was that he was so sorry. He was so busy with all the other cars he forgot about mine. He said he would find the paperwork and get it right in. Ten days later, my husband went back to Hyundai to follow up with Matt. He said he had just submitted the paperwork and it would take some time for Hyundai to get back to them. Five days later my car died. My husband went back to Hyundai of Nashua, he also showed them the oil receipts we had, in which they gave him an 800 number to call and said there was nothing they could do. I called on Monday to report the situation outlined above. I was told I needed a case manager. She called once informing me she would see what Hyundai could do for me but has not called back since. It's been over a week. In the meantime, I have been struggling to get to and from work.

  Business response

  11/16/2022

    This vehicle has arrived at our shop today.

  We need to diagnose what the problem is, the cause of the problem and open a prior authorization PA with Hyundai to determine the next steps.

  Hyundai will make the decision on what the repair will be on a case-by-case basis.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My vehicle was at Nashua Hyundai being serviced for 5.5months. When I dropped the vehicle off, there was a brand new car battery ($220) in the back seat. When I reunited with my vehicle, the battery was missing and the dealership claims they have no idea what happened to it. Seeking reimbursement for the cost of the battery.

  Business response

  08/09/2022

   ********

  It is unfortunate that it took an extended period of time to get the parts required to repair your car.

  However, we are not responsible for items that you may have left in your vehicle during service.

  We do our best to keep our customers vehicles safe and secure while on the property.

   

   

   

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Febrary 6th (+/-) a day or two, we brought our 2015 Hyundai Sante Fe to Nashua Hyundai for "Recall" work. There computer that fixes the problem with the vehicles onboard computer was out of order and that they were waiting for an software update and that could take a few days. They asked us to come back or leave the vehicle. We decided to leave the vehicle because it was unsafe to drive. The vehicle ended up staying their for a week until it was repaired. We received the call that it was ready and headed over to pick it up. My wife noticed after we pulled into our residence that the windshield had a crack in it. She immedialtey called Hyndai and spoke to many different managers and they claim there was no crack. They say that because we didn't notice it while we were picking it up, they are not responsible once we left the lot. They also claim that they aren't responsible for customer vehicles on their property (which there are no Signs stating this at the time)... probably is now! We did not PURCHASE our vehicle at this location, and we think this could be a reason we are getting poor service. Our vehice was left under their care... they should be responsible for any damage done.

  Business response

  06/09/2022

   It does state on our work orders that we are not responsible for thefts and damage to vehicles on our lot as is the case with most repair shops and repair orders in the industry.

  In this particular case the service advisor that drove the car up to our customer stated that the windshield was not cracked at that time and if it had been they would have noticed given the size and nature of the crack! 

  We would also like to think that this would have been brought to the attention of our employee by the customer as they entered their vehicle before driving off the parking lot to their residence.

  Nashua Hyundai will have to refer them to call their insurance company to start a claim.

  Thank You.

  Business response

  06/13/2022

   

     Hi *******

    I don't think it is in anyone's best interest to go back and forth on this matter.

  We will stand on our first response!

   Respectfully,

  Customer response

  06/14/2022

  
  Complaint: 17323682
  
  I do not accept the business's response as a resolution to my complaint because:
  

  I bring my car to your business and the windshield gets broken.

  Do the right thing and fix it please.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  02/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called Nashua Hyundai Parts division on 02/15/22 at about 12:30pm to order an exhaust manifold with turbo for my 2017 Hyundai Tucson. I spoke with Matt in parts. He checked to see if the part was in stock by 12:35 pm. Once the part was confirmed as in stock at 12:47pm, he told me that the part was usually $1400.92, but he could give me a deal on the part and offer it at $1120.00. I agreed and asked him to send me to service so that Nashua Hyundai could install the part at the $1120.00 price. I scheduled an appointment on 02/21/22. At the service appointment, when they approached me about the cost and they told me that the part was $1400.92. I reminded the service clerk that I should have a discount on the part per Matt at the parts department who I ordered the part through. After the part was installed and I was ready to check out, I noticed that they charged me the full price ($1400.92) for the part and approached them about it. I was told that the manager refused the discount on the part due to the pandemic by the same service clerk that I spoke with about the discount.

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/02/28) */ We contacted the customer on 2/28 and have come to a mutual resolution for the difference in the quote.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩