ComplaintsforLiquid RC
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a new Tamiya 1/10 R/C ( radio controlled )Porsche 934 Coupe vaillant 45th Anniversary Edition The unit box came damaged and the wrap broken but the shipping box is not damaged . It means that the unit box was damaged before shipping. They knowingly shipped me a damaged product . The collectability value of this anniversary set is down to zero if the box is not in perfect shape and the seal intact. They offered to let me return the product but ignored my request to provide me with a shipping label. I should not have to pay to return a defective product.Business response
03/01/2022
Business Response /* (1000, 8, 2022/01/27) */ First, we took this customer's return without hesitation. We will never make a customer accept something they are not 100% happy with. Second, this customer came out swinging from the start. Seems he was looking for a fight where there was none. Third, The "collectible" status of this model kit is subjective. There was nothing wrong with the model we took in return. In fact, we had a small bidding war amongst some of our local customers to purchase the returned car. None of these people were concerned about the condition of the package. As an aside, we were skeptical of the return. We insisted on waiting for delivery before issuing a refund. A pretty common tactic with model kits, is to remove some of the unique items from a new kit, and return the rest. Things like decal sheets are very commonly "lost" by people returning models. In summary, we sent an immediate apology, took the item back, and issued a full refund as quickly as possible Consumer Response /* (2000, 10, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.