ComplaintsforSalem Ford Hyundai, LLC

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2024 Hyundai Santa Fe Calligraphy from Hyundai on June 8, 2024. I purchased it from the Salem NH dealership. I paid with my $15,000 trade in vehicle along with $33,000 of cash for a total of $48,000. I then had to register the vehicle, pay excise tax and sales tax on top of that $48,000.Totally unaware to me at the time of the purchase, there were known transmission issues with the 2024 ***** Fes. Not once did anyone at Hyundai mention this to me during the sale process. This is a serious mechanical issue so at minimum why wasnt the vehicle checked before selling to me? How is this missed in the quality control process? Anyways, I bought the car not realizing and drove it about ***** miles over the next 2 months and parked in my driveway while my 5 and 3 year old are playing around and near it. I read that the issue can lead to the car still rolling even after it being put in park. During the 2 months I used the vehicle, not once did anyone from Hyundai reach out to me to inform me of the transmission issues and their recall. I personally decided I would bring my car in on August 21st just because I was nearing the 5k **** and figured they could do an oil change, rotate tires and do a general maintenance check of the vehicle. I also wanted to show them a minor issue with my passenger side seat back pocket. The pocket just wont close completely and was stuck in the open position. Maybe just 1-2 inches open. Honestly not even a big deal. It was sold to me in this condition but I didnt realize it until I had got home with my car. Figured I would just take care of it during my next maintenance check. I brought the car into the Salem NH Hyundai dealership on August 21. First, they tell me I have to pay $500 to fix the seat because its not covered, even though the car was sold to me that way and was nothing I did. I was frustrated with that customer service. Little did I know the bigger issue coming. I need more space - can some1 call me?

  Business response

  09/10/2024

  As a dealership, we ensure all vehicles are safe to drive and free of any known defects at time of delivery. This is done through a pre-delivery inspection and is reported to Hyundai Motors of America at time of sale. The manufacturer provides a limited warranty for certain repairs and determines what is covered and what is not. The dealership is equipped to perform said repairs but does not approve nor deny items covered by the manufacturer's warranty. We recommend our customer schedules an appointment with our service department so we can diagnose the vehicle and submit our findings to Hyundai for approval. We cannot predict nor guarantee what repairs may arise in the future but we will do our best to address them as they happen. Any further concerns regarding reimbursement due to quality issues should be discussed directly with Hyundai Motors of America. 

  Customer response

  09/11/2024

   
  Complaint: 22223060
  
  I do not accept the business's response as a resolution to my complaint because there was no time table on vehicle repair provided and I cannot be reassured my car is safe to drive thereafter. In addition they did not address the seat back pocket issue. I spoke to corporate Hyundai for the first time yesterday over the phone after they finally called me back. We agreed they have until the end of this week to get me a repair time table and reassure me of the vehicles safety and if they cant by then, then I will ask for a full refund. They have had my car in the repair shop since 8/21 and no updates have been provided since. 

  Sincerely,
  
  *************************

  Business response

  09/12/2024

  We have every intention of getting the vehicle back into our customers hands as quickly as possible. As a dealership, we cannot control if parts are on backorder which is the case with this particular instance. Regarding the seats, the claim was denied due to wear and use which is not covered under warranty. Requests for a full refund must be handled directly between the consumer and the manufacturer. The dealership does not provide refunds directly to the consumer for quality issues with a vehicle. Weve provided a complimentary loaner vehicle to our customer so they have transportation while the repairs are being done. While we understand this is a less than ideal situation, we believe weve taken all reasonable steps to minimize further inconvenience. 

  Customer response

  09/16/2024

   
  Complaint: 22223060
  
  I do not accept the business's response as a resolution to my complaint
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Salem Ford has deceptive sales tactics and are selling vehicles that have inspections that are not qualifying for inspections at other facilities. Salem Ford sold me a vehicle with a 30 day warranty and NH state inspection. After leaving the facility and traveling to my home state I needed to get the vehicle inspected in *****. Once I brought it to ***** (a few days later) I was told that the vehicle doesnt pass inspection due to multiple emissions issues and brakes that are too low. I reached back out to Salem Ford on this issue as well the request we had when purchasing the vehicle regarding getting some of the dents and dings taken care of. After MULTIPLE calls and emails Salem let me know that the vehicle passed their inspection a few days before thus they arent liable. This being said, I am now the proud owner of a vehicle that needs a significant amount of work done to get a new state inspection sticker, they didnt honor the 30 day warranty, they havent repaired the dents or dings that were promised, and they let me know when walking out the door that the truck actually only has one key.never heard this until it was time to leave which was intentional. Salem Ford is also not able to locate the copy of the signed title from the vehicle that was traded in and are now requesting that I have to help them remedy this situation. My intention is to get multiple estimates for the repairs that are needed and notify the state of NH that they are releasing inspected vehicles that are not actually passing inspection. There hasnt been any accountability on behalf of Salem Ford or any willingness to communicate and take responsibility. This is my attempt to hold them accountable and get my vehicle inspected and repaired per warranty and the inspection that was on the vehicle when we drove off the lot. I have already paid nearly $200 for the estimate and repairs done. And I need to pay for another set of keys.

  Business response

  08/20/2024

  We've reviewed our customer's concerns and are further investigating the matter so we can take the appropriate action. We will come to a conclusion over the next few days or by the end of this week at the latest. 

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First oil change, I didn't make it a mile and the car was governing my speed, then making horrible noises. Oil spewing from the bottom of the car. I call and they tell me to drive it back, which seemed like an awful idea as I was now at least 3 miles away, but in retrospect I probably should have because the engine would have blown for sure and I'd probably have a new one by now. I opted to wait for a tow, was given some BS story about an "updated part" and "known issue" that caused the housing of my oil filter to break...couldn't be NEGLIGENCE, because nothing is their fault. I didn't even get an apology. When I asked if there could be permanent damage to the car, I was told OF COURSE NOT, we filled it back up with oil you are GOOD! Never mind those crazy grinding noises, never mind the fact that these metal parts are delicate and easily damaged without lubrication, SILLY GIRL you are FINE! Well I gave it several thousand miles of additional benefit of the doubt and my HYBRID gas mileage dropped from a healthy 34 mpg mixed use to barely breaking 27. I noticed this literally the day after I got it back, temperatures hadn't changed, winter came quite late this year so it's not the cold. I brought it back asking for a tech to examine it thoroughly, and the same smarmy service manager treated me like a silly girl who doesn't know about cars. It's winter, gas mileage is worse! Oh I bet you're using the remote start all the time (no), oh if you're driving it cold THAT'S A CAUSE TOO! Oh and that MPG indicator is wrong all the time, that's a known issue! Had a BS answer for everything, and when I persisted he finally told me if the car is defective that's a Hyundai problem, not theirs. They killed my 2018 Santa Fe as well a year ago, replaced the engine under warranty and then the wiring harness went mysteriously bad - 7 grand. forced to buy a new car and now they're killing that one too.

  Business response

  02/21/2024

  The housing unit to the oil filter has a TSB (technical service bulletin) from Hyundai and was the cause for oil to spill, shortly after the oil change. We explained this to our customer and offered show her Hyundai’s TSB because she doubted the legitimacy of this information. Our Service Team explained that there are several variables that may cause fuel economy to change which include weather conditions and driving habits. While this is an unfortunate set of circumstances, there was no neglect on our behalf or mistreatment towards our customer. 

  Business response

  02/21/2024

  The housing unit to the oil filter has a TSB (technical service bulletin) from Hyundai and was the cause for oil to spill, shortly after the oil change. We explained this to our customer and offered show her Hyundai’s TSB because she doubted the legitimacy of this information. Our Service Team explained that there are several variables that may cause fuel economy to change which include weather conditions and driving habits. While this is an unfortunate set of circumstances, there was no neglect on our behalf or mistreatment towards our customer. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/16 I bought a car advertised as having run-flat tires. This was discussed w/ sales team when explaining why the car doesn't have a spare. I realized on Sunday 11/19 that the tires were not run-flats, and relayed this to sales team on Monday 11/20 after confirming with the service dept. On Monday PM 11/20 - after 5 unanswered requests for callback - I spoke with manager David to again relay the problem. He emailed me, told me he would follow-up, and told me to contact him there. He did not propose any solutions. With exceedingly lax consumer protections in NH, I contacted my bank to stop payment on check I had written for the car. I emailed Mr F****** 11/21 @ 9am and told him as much, and that I wanted to discuss resolution and would deliver $ then. Having not received a response by noon, I called the dealership and relayed same. Was told GM was made aware. NH Dept of Consumer Protection website led me to NH **** ******* ***********. I spoke with ****** at NHADA and explained, incl that $ could be wired same-day if initiated before 4pm. She told me she would reach out to the GM Armando. He called me at 3:15pm and told me he was not aware of the discrepancy, denied talking to me about tires at all (we discussed this in person at the time of sale), accused me of check fraud and theft. He made clear he had no intention of discussing a solution. [NB: stopping a check isn't check fraud. Writing a BAD check is check fraud - funds were available all along.] Timing did not allow wire to complete on Tues PM. ****** conveyed to Armando my offer to send payment for the agreed upon price less the difference in tire cost, to deliver the car to them and walk away, or to return the tires they gave me in exchange for the ones which were advertised. All of these offers were rejected by Armando, which ****** relayed to me. Under duress, and with no consumer protection recourse to speak of in the state of NH, the wire transfer was completed 11/22. Unless this is corrected, I will be filing a complaint with the FTC.

  Business response

  12/06/2023

  The window sticker in attachment IMG_1116.jpeg automatically populates the vehicle information and equipment from the Vehicle Identification Number (VIN) when it was new. The vehicle was sold used and the document states that the Dealer shall no way be held liable for any errors or omissions to be found on this label. 

  Customer response

  12/09/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: 
  
  The liability waiver at the bottom of the sticker says that purchaser should ‘independently verify information with a salesperson’ — which I did!

  I had a conversation with Nas when viewing the vehicle - and later reviewed with Nas and Armando at time of sale - which arose from discussion around the lack of spare tire.
  Nas opened the trunk and lifted the floor piece,  revealed no spare but a small storage space. This is a result of the car’s design with hybrid battery in the back, and - it’s also why the car comes with run flats. He remarked on the lack of spare. 
  I said “yes, I understand this car comes with run flats for that reason.”
  He then went over to *look at the sticker* on the window of the car to confirm!
  This is a material difference in what I was led to believe I was buying vs what I received. Key’s own service center changed the tires in-house when the car was traded in!
  This is an outright deceptive way to do business. By the logic of the disclaimer on that sticker, I could have asked any number of pointed and direct questions about the car described by the sticker - which was attached to same car! - and the sales team could simply lie to make a sale, then claim exemption from responsibility. 
  
  This is, in fact, what happened and what is happening! 
  I await and am open to hearing any suggestions re: resolution. 
  
  Sincerely,
  
  ****** ******

  Business response

  12/11/2023

  We were not asked if the tires on the vehicle were run-flats at time of sale nor does the writing on the sidewall of the tires, provided by the tire manufacturer, suggest they are run-flat tires. 

  Customer response

  12/12/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: 

  The car was presented to me as having run flat tires.

  The sticker on the car was updated to reflect, for instance, accurate mileage— this was not simply a “pull the info attached to VIN at time of manufacture.”  

  Why not make note of fact that a significant feature (advertised run-flat tires) had been replaced - by the seller! - with a different product in preparation for sale?

  This really isn’t terribly complicated.
  

  The first time I was able to connect with staff after purchase - by calling Nas on 11/20 - he affirmed on the phone that he and I had discussed that the car had run-flat tires. David F****** had mentioned “trying to find a spare” when I spoke with him Monday 11/20 (an insufficient solution, but - it seems to me - at least an awareness & admission that something was not right!).

  Where in paperwork / advertisements available to me before the sale there was any note of the tires that the car was equipped with?

  Why is this burden of proof on the consumer? I am expected to accept the business’s argument that, what, I should have googled the tire sidewall info rather than just ‘confirming with salesperson’ as suggested by the sticker, and as I did?

  Sincerely,
  ****** ******

  Business response

  12/13/2023

  The window sticker on the vehicle was not "updated" by our dealership. As previously stated, the window sticker populates the vehicle information (year, make, and model) along with the equipment from vehicle identification number (VIN) when it was sold new. This does not guarantee that all original equipment is still on the vehicle when it's sold used since wearable items such as tires, brakes, and wipers (amongst other items) wear over time and need to eventually be replaced. This was such the case with the tires and we installed brand new tires that were safe and passed NH inspection. We would much rather prefer to have a happy customer than one who's filing formal complaints but we delivered our customer a quality product with brand new tires and not I nor my staff were asked to verify if the tires were run-flats until after the sale was finalized and our customer took possession of the vehicle. Once it was identified that the tires were not run-flats (several days after our customer took possession of the vehicle), our customer attempted to renegotiate the terms of the sale. Had we been asked to verify exactly what tires were on the vehicle at time of sale, we would've provided this information but instead this question was asked after the sale was finalized and terms were agreed upon. 

  Customer response

  12/21/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: 

  The sticker was edited (updated mileage, at the very least!). Discussion about run flat tires as explanation for lack of spare tire occurred between myself and the sales team before the sale was completed.

  The tires on the car at sale, while new, are materially different than those advertised and which I was led to believe I had taken ownership of. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2018 Ford Eco Sport SE in May 2022 from Salem Ford. The car has had nothing but problems. Both sets of brakes went, bad battery, the lower part of the engine and turbo blew, the cooling system return hose broke and my car overheated in the middle of the highway. Now the heater core is clogged and needs to be replaced at $2200. It cost me $700 in rental car fees while the car was being repaired. I have no confidence something else isn't going to go wrong with this car.

  Business response

  10/31/2023

  I’ve had multiple conversations with this individual and offered several alternatives to address his concerns. Unfortunately, the repairs needed are not covered under warranty and he’s not in a position where he feels trading it in for something else is his best option. I reviewed the quote for the repairs and offered him a substantial discount as an act of goodwill. He seemed to be appreciative and was going to contact us once he was ready to move forward with the repairs. I’m surprised to see this complaint and believe it may have been sent prior to our discussion but either way, we’re willing to revisit the situation and find a solution that’s mutually beneficial. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my Tuscan to Key to have the car repaired after having it at another garage that scoped it and found that a bearing let go and punctured a piston. I complained to Hyundai and they told me to bring it to one of there dealerships.The car ran fine before a bearing let go. They are charging me $495 for diagnostic testing. They told me it did not include scoping and called the problem oil consumption. I supplied the photo from the scoping that showed the damage.$3700 for a short block engine and its still not fixed. They also said tech line recommended to replace the GDI pump for $1095. That wasnt the problem either. So I asked to put the original back in. Now they are charging $350 for install and reinstall. They want to charge me additional fees for diagnostic testing but my car isn't fixed and I have an enormous bill. I haven't been able to drive it properly since Dec 2022. I still have monthly payments of $550 and owe $16700 on my loan. I only had it 2 years. I have a disabled daughter that I need to drive to appointments in Boston and I am without a vehicle.

  Business response

  08/18/2023

  Upon further investigation, the charges being disputed are appropriate for the diagnostic time and labor involved. We’re a privately owned company and do not approve warranty repairs as we rely on the manufacturer to do so. 
  

  Customer response

  08/24/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: I dont believe the diagnostic was right seeing the engine wasnt scoped and there are no pictures to say otherwise. They failed to see a bearing in the engine let go took a chunk out of a piston causing more damage not just in the engine. I supplied a picture of the scoping done at another shop pryer to taking it to a hyundai dealership. No one at Key or techline can figure out what is wrong with it. I have been paying monthly 550 and 160 for insurance for a vehicle I dont even have since December. If possible I would be more inclined to put that money towards a vehicle that does run properly and is safe to transport my daughter to and from appointments.
  
  Sincerely,
  
  ****** *****

  Business response

  08/26/2023

  We've spoken with our customer since the last response was rejected and have discussed alternative solutions to address the problem. We're working together towards either trading the vehicle towards a new(er) one or a payment plan for the service bill. I believe this response addresses our customer's concerns as we're actively working towards a resolution that will benefit everyone. 

  Customer response

  08/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a problem with a car and had to get the engine replaced. Spoke with Ford and they promised to cover 60% of the cost to replace the engine because it is a problem with their engine and was no fault of ours. Dropped the car off in September of 2022 and the repairs just now finished. Now that the repairs are complete, they are telling us their offer to cover the 60% has expired and it’s the dealerships problem. It’s been almost a year and we still don’t have a resolution and are at a loss of what to do.

  Business response

  06/16/2023

  Good afternoon, 

  In doing some research on this person we have found that this is not even the owner of the vehicle, and it is his Fiancé's mother who owns the vehicle. With that being said, we have the vehicle on our lot and it has been completed. We have also reached out to Ford since they had pulled their initial 60% off the table, and they are bringing it back to the highest level to get it approved again so that the customer does not have to pay the entire bill. I do not understand why the customer did not call the dealership and have this explained to them, because it would have taken away this whole entire situation. It is also no fault of Salem Ford as to what happened in the situation because the engine was on National Backorder and this was a Ford Manufacturers problem. I apologize for the whole situation but unfortunately our hands were tied as it was Ford who could not produce the parts in a timely manner. If there is anything else I can do to help with the situation, please let me know. 

   

  Thank you, 

  **** ******

• Initial Complaint

  06/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  re: 2018 Sante Fe Sport used vehicle. 5/27 I believe we stopped into dealership to see if we could look at car they had advertised and take a test drive. We were told they needed a part for the backup camera (some camera harness) and car not drivable yet. Then every day the next week told still waiting on part. Finally we were told on 6/1 we could come and test drive car but part was due in on 6/2 and would take like 10mins to install. We purchased the car on Thurs. We went to registry on Friday and got new registration and plates expecting car to be ours on Friday. Then Friday told part coming in on Sat. Then found out no one works on Sat in service area (nor Sun) and left message for someone in Service to call me. To day no call. Monday spoke w/Manager Dave F****** and was told 'oh I just checked on part and its in and w/b put in first thing tomorrow morning (Tues) we will get your car washed and hand over to you..We were called AGAIN today to say AGAIN part no in!!!! and we should hopefully have car tomorrow. They have my $26,594 money AND my CAR!!! I need resolution on this ASAP. My husband and I have been lied to and strung along long enough!!!! PLEASE HELP!!!! This is outrageous!!!!

  Business response

  06/06/2023

  Our customer was contacted on 6/6/23 at approximately 4:40pm via phone call and provided an update regarding the status of the vehicle she purchased. I explained that one of the parts needed to complete the repair was not delivered as scheduled and apologized on behalf of the manufacturer. Based on the information we have access to, it appears that this part is scheduled to arrive on 6/7/23 which was explained to our customer. I expressed our understanding about her concern and advised that she would be notified once the vehicle is ready for delivery. 

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To make a long story short, several years ago, I took my motor home to Salem Ford, for marker light, failing the state of NH yearly inspection. I was told, the problem was in the motor home, not the Ford chassis, which at that time, has a 3-year warranty. After the problem was fixed, I went back to Salem Ford, and talked with the Service Manager. He agreed that I should have not been charged and credited my account in excess of $200. I concurred, as I knew I would have to come back to Salem Ford, for additional service(s). I sold the motor home in February 2023, and wrote Salem Ford, on 20 February 23, - see enclosure _1, for the remaining money left in my account, ie $162.00. One-month later I had not heard from Salem Ford, and I wrote another letter, this time mailing it 'Certified - return receipt' on 23 March 23 - see enclosure _2. Salem Ford received this letter on 25 March 23. On 28 March 23, I received a call from the Service Manager of Salem Ford. I was quite busy that day and could not talk with him. On 29 March 23, - see enclosure_3, I mailed another letter to Salem Ford. I have NOT received any check from Salem Ford, as of today's date, nor have they attempted to contact me. I now have to write BBB, for assistance in settling this matter. The Total monies spent is $172.36 - see enclosure _4. This includes the original $162.00 plus envelopes, paper, and printing costs, $10.36. ******

  Business response

  05/02/2023

  We offered our customer a service credit, not a cash refund. The remaining credits can be applied to his existing and future vehicles until it's used in its entirety. 

  Customer response

  05/04/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because:
  Well, I know who is important and who is not.
  Salem Ford responded to BBB either the same day or early the next morning, after receiving the complaint I filed.
  My first letter to Salem Ford, was totally ignored.  After a month I made a special trip to the post office for “Certified Mail – Return Receipt”.  This was letter was responded to by a single phone call, on a day I did not have time to talk.  My third letter to Salem Ford was once again totally ignored, by Salem Ford.  Over a month later, I filed a complaint with BBB about Salem Ford business practices.
  Why do I not have a warm and fuzzy feeling about Salem Ford???
  As I mentioned in my correspondence with Salem Ford and subsequently with the BBB, “The Service Manager may in fact had said for “service credit”.  I do not remember.  I do recall stating “Keep the money at Salem Ford for my future use.”
  Seeing how I paid cash in the first place, Salem Ford is now insisting on splitting hairs, by claiming they stated “service credit”.
  Until today, NOWHERE in any letters from Salem Ford – OH Yes, Salem Ford NEVER corresponded in writing to me – did they state “Service Credit”.  Only to BBB did they write this information.
  I am going on 77-years of age.  I do not now have any Ford product, as I have sold the Ford Chassis with the motor home.  Just what do they expect me to do??? 
  Because Salem Ford has proven non-responsive to me, a refund of $172.36 is still required, as stated in my complaint to BBB.
  ******
  Sincerely,
  
  ****** *******

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 8 I paid 248.10 to have my trunk latch repaired. 3 times after the fact, it stopped working again. I returned today to be told another part went in the trunk latch. They want to charge me 350 more for this. I should not be responsible for a cent more when the original repair failed in 3 times of use. I spoke with them again and they offered to take 150 off. That still is not sitting right with me. I shouldn't have to pay anything. I just want it repaired properly as it should have been done.

  Business response

  04/19/2023

  Good afternoon, 

       The vehicle came into our shop at Key Hyundai of Salem with the concern of the trunk not opening with the key fob button or the button itself. It was properly diagnosed and repaired with the replacement of the trunk release actuator. It was tested and working for us as well as the customer. Upon the customer using it multiple times the operation of the trunk did not work again. The customer did bring the vehicle back to us with the same concern and upon diagnosis of the problem our certified technician found that there was a different problem occurring within the trunk release system and this time it was the trunk latch itself. If this would have failed during our original testing, then we would have recommended and explained to the customer that there was a twofold problem. Unfortunately, at no fault of ours these things tend to happen on occasion. As I understand the customers frustration, we did try to offer her a discount to her, which was declined and why we are here at this time. 

       As a one time goodwill gesture I will take care of the cost of the part and labor to make sure that Miss ******'s vehicle is repaired correctly for her. 

   

  Thank you for your time and apologize that it had to get to this point. 

  Gary P*****

  Customer response

  04/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩