ComplaintsforThe Forza Insurance Group

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2023, we brought in Forza's enrollment arm, called ***********, to build an enrollment platform for our large client. We are paying them $53,000 to build the platform, provide ongoing files and produce an invoice. The principal of the company has gone *** and the work has not been completed as outlined, which is expected to have financial implications for the client and my agency. *********** has not met their obligations and is leaving us no other choice at this point.

  Business response

  02/07/2024

  Good afternoon,
  I would first like to say, I appreciate the opportunity to respond and provide context to this complaint.  ***********, ***, which is what the complaint is in reference to is not an arm of The Forza Insurance Group.  There are owners of Forza who are also part owners of ***********,but the *** functions operationally on its' own and separate from any business of The Forza Insurance Group.  I believe this individual, *******,researched shareholders and just used us as a scapegoat.
  As an owner, I did call the *** of *********** and found out the following.  This individual was not directly involved in the client/case of reference.  The staff that was involved was in complete communication with *********** staff and leadership daily and has been resolving any outstanding issues.  There was never a time when the *** was ***** and the staff provided many texts and emails to ******* on the 31st of January to show that communication was flowing and ongoing. 
  The *** of *********** and his staff have met with the client this week and have completed any outstanding items and resolved any issues.  He has also reached out to ******* to discuss her misunderstanding of the situation, in the hope that she will remove this complaint.
  If further clarification is necessary, I look forward to a follow-up response.
  

  Thank you,

  *******************************, **************

  Customer response

  02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

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