ComplaintsforWhite Glove Moving & Storage, Inc.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  White Glove Moving & Storage moved by truck my household belongings from ** to ************, ** on April 6 & 7th. The company dispatcher hired a local ** man off of an Internet site, to help the 2 ** drivers unload the truck at my home. The local man stole $400 from a purse concealed in a kitchen drawer & also broke into a box in my master bedroom closet (box that homeowner packed & brought to ** herself) & eventually discovered the thief also stole a *********************** Bracelet. The police were called after robbery was discovered & a police report filed. The dispatcher at the White Glove **************** only had the thiefs first name & a cell phone number that proved to be untraceable & he was never located. He was at my home 3-4 hours the first day & never returned after his lunch break even though the ** drivers repeatedly tried to contact him. I paid $14,000 for the move & $1000 for storage before goods were transported. My complaint is about the companys hiring practices. At no time was I informed that anyone other than A White Glove Employee would be handling my possessions or coming into my home & am horrified that I trusted a company who hired someone with no background check, & only knowing his first name & who had an untraceable/disposable phone. The 2 ** drivers put me through to the company dispatcher who hired the guy& the dispatcher apologized to me about the robbery but for months following this, after repeated calls to the Companys Executive Director, VIP ******************* & at her request , sending a receipt for one of the stolen items , I have never received a satisfactory resolution from White Glove Moving Company.

  

  Business response

  08/23/2022

  We have reviewed the consumer complaint filed by ******************************* against White Glove Moving & Storage. Consumer is requesting "contact by the business" which does not seem to constitute a formal consumer complaint. We request that this case be closed as Information Only. 

   

  Thank you, ********************, Exec. Director CPC

  Customer response

  09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  01/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  we used this moving company back in april of 2021. they lost 3 boxes and broke a table in the move. we filled a case for reimbursment of 350 dollars. they told us to receive an e-mail from them to follow instructions and fill out a form, get the form notarized,send it back to them certifified in order to receive the reimbursment. after repeated phone calls to the company i cannot get the e-mail. this has been going on since june of 2021. PLEASE HELP ** thank you *******************************

  

  Business response

  01/30/2022

  Consumer moved with White Glove from **-**, with delivery on 5/2/21. Approx. 5.5 months after delivery Consumer filed a claim for missing boxes (5) & a damaged buffet table. No notation of any missing boxes/items was made by Consumer at the time of delivery as required, & he signed the Inventory Lists confirming he received the entire shipment without exception. White Glove did settle with Consumer for $350 which he agreed to & a release form was emailed to him. Thereafter, on 1/24/22 Consumer called to advise he did not have the release form previously sent to him, & it was re-sent to him again via email that day. It appears that on that same day ******************** filed his BBB complaint & in fact told us that he had notified the BBB that he wished to cancel his complaint as he received the form as requested. He then immediately sent back his executed settlement document. Currently payment is being processed & mailed to him within the time frame specified in his settlement documents. 

  We ask that this case be closed as Satisfactorily Resolved at this time as the matter is fully settled with Consumer. 

  Customer response

  02/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩