ComplaintsforMP Contract Flooring, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Builder has a contract with company. Company was paid half of money due to ************* work in new construction home. Company did not complete work. Company now refuses to complete job. Several attempts made to contact employee and refuses to call back.Business response
03/22/2022
This home is still in the installation stage and hasn't settled which means you don't own it yet. The installation is tied to a framing concern which is being addressed and the installation will be completed prior to settlement. No refund is warranted.Customer response
03/22/2022
Complaint: 16920339
I am rejecting this response because:
We purchased the home from the builder we paid you directly for the work and the work was never completed. We just received a phone call from your worker **** that the job will not be completed prior to settlement and or at all. The job wasnt done which means your company is committing fraud. A business is to take care of the customers work in a timely manner and complete the job correctly. Neither of which was done.
Regards,
***********************Business response
03/23/2022
The installation was completed today. Settlement is Monday March 28. We completed all our obligations as agreed in a timely manner. You will need to pay the final 50% you agreed to in our contract. We will contact you for final payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.