ComplaintsforCivil Engineering
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
October 2020 SIgned a contract with civil engineering with a set price on designing a new septic system. The system was designed but an additional charge for an advanced system was apparently needed. This was stated on the original contract. Once completed had to purchase the design prior to seeing the design and proposal, and payment was made. Questions were asked to avoid the advanced system but advised by the owner that the design was the design and that was it. Obtained quotes for the system to be installed but due to lack of necessary funding, the project was put on hold. Advised Civil Engineering that the installation would need to be postponed as funding was not available, they stated fine let them know when and we would proceed. No advice to seek ***************** approvals and permits was ever mentioned. October 2021 notified the Civil engineering office that we were selling the property and would there be anything further we needed to do or if any additional funds would be needed. Reply back was nothing else needed to be done and the only other funds needed would be upon completion of installation as per contract. Property was sold in December2021 and contingent was to have septic installed after sale of house. Contractor was looking for permits in March 2022 to start work of installation. Contacted Civil Engineering to determine location of permits. Advised that an additional $250 fee would be needed to redo application and permits to health department. This application and permits were never filled out nor submitted for approval. Contract does not state anything about additional fees for this was advised that that was not the intent of the wording in the contract. Additional language states that should additnional pricing need adjusting it shall be with mutual consent. Would like my $250 back, and for them to complete the job as required from the contract with no additional charges. I have emails as proof of statements but too large to upload.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1 Cove Street
Budd Lake, NJ 07828
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.