ComplaintsforAnytime Mailbox
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company is a designated mailbox, that collects and processes mail according to customers direction. It is understood that whatever mail is received is confidential and for the recipient (customer only). On 4/23/24 I requested that a mailed document be opened and scanned for my review. The mail was scanned into the app for my view. It was a letter from my bank confirming an address change. In the letter, banking name, account number, and of course, address was included. On same day, I received an alert from my bank of an unusual transaction. I immediately acknowledged it was not my transaction. Then I logged into my bank app, and there were two other transactions that were not mine (doordash, an online company, etc.). I then called my bank to verify that those two transactions were not mine. They then shut down my card (which is for my business) and processed a replacement. This has never happened with my business account in more than eight years, and it occured on the day the letter was opened and scanned. This cause serious business interruption and undue stress.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.