ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dear McDonald's Customer Service,I hope this letter finds you well. I am writing to express my dissatisfaction regarding a recent concern I had and the lack of contact from the management team at McDonald's.On 09/07/2023, I visited the McDonald's #***** located at Columbia, **. During my visit, I encountered an issue with the quality of service provided and deplorable food. Despite my attempts to address the matter with the staff present, I was unable to find a satisfactory resolution at that time.Following my visit, I expected to be contacted by the management team to discuss my concern and potentially find a resolution. However, it has been over 3 months since my visit, and I have not received any communication from the management team regarding my complaint.As a loyal customer of ********************** for several years, I have always appreciated the prompt and efficient customer service that the company strives to provide. However, the lack of response in this particular instance has left me feeling disappointed and undervalued as a customer.I kindly request that you address this matter promptly and ensure that the corporate management team contacts me to discuss my concern. I believe that open communication and a willingness to address customer feedback are essential for maintaining a positive customer experience.I would appreciate a written response within 2 business days to acknowledge my complaint and provide an update on the actions taken to address the issue. Please feel free to contact me via email or phone, as provided in the complaint form, to discuss this matter further.Thank you for your attention to this matter. I trust that McDonald's will take the necessary steps to rectify this situation and continue to provide exceptional customer service.Yours sincerely,****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.