2 Customer Reviews
Review from Samantha S.
1 star03/16/2023
Ive had the same exact experience as everyone else on here I ordered February 10 2023 it is now march 16. Has been over a month. I emailed customer service 6 times now never got a response I finally called and got a nonchalant rude person to tell me they backed up but Ill have my tracking number in less than a week. **** its been 2 and still havent heard anything when I spent over $100 for a while now I been asking for a refund but never get a response at all. Ive used this company since they first opened when they only had 3 products to buy so its heartbreaking especially when I see so much products now I felt happy that their business was growing but now its like it turned from caring about women to just caring about money. The least they can do is put some of that money into hiring people to do their customer service so customers can get a response and know whats going on after they spent their money. I no longer am going to shop here nor will my mother or cousins because theyre having the same issue. Its completely ridiculous how they can sit there and take everyones money but not respond to inquiries about our order. NEVER AGAINReview from Tanya A
1 star02/10/2022
I am very disappointed with this product and will NEVER use this product ever again. I used the yoni ***** and it totally caused a horrible allergic reaction to me. I had to go to ER to see a doctor I swelled up so bad from using this product. I had to see my family doctor the next day to provide me prescription medication to help with the swelling. I was afraid and promised God I would NEVER do this again. I emailed the company to please let me get my money back because the products made me have a horrible allergic reaction and was afraid to move forward in using anymore of the products. I was so called that they were sorry to hear I had allergic reaction to it, but under the same breathe trying to tell me how the product is still a good product and it is normal how the product works in the body to detox and clean the inside. It was almost like they did not care what I went through. But the huge disappointment is that they say because of their policy they cannot refund me back my money. To me this business is all about getting your money not really caring about the persons well being that didnt do well with the product. I am confused as to how all reviews on their website is all a 5 star rating. Its almost as if there is no customer ran into an issue with this product. But I have and I see a few unsettled complaints written on here. I learned to not support everybodys business like this. Because everyones body is designed differently and what may work for one person may NOT work for me. I will not order from this place again!!!!
Femme Detox LLC Response
02/11/2022
Hello ******************, On behalf of the Femme Detox leadership team, we would like to extend our sincerest apologies for the negative experience you had with our Yoni Pearls. Due to the intimate nature of our products we always encourage our customers to first consult with their physician prior to use as every body can react differently and some may have unknown sensitivities to specific ingredients.Our Senior Customer Experience Manager will be reaching out to you personally via email to gather more information to further assist in issuing you a refund.We will do everything possible to correct this inconvenience.We appreciate you taking the time to inform us of your unpleasant experience. Rest assured, we are investigating internally and will be implementing new escalation procedures with our customer service team. Please be on the lookout for our email to resolve this matter for you.
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