Customer ReviewsforEdison Infiniti

CAUTION DO NOT BUY FROM EDISON INFINITI- SCAM I feel obligated to share my experience with Edison Infiniti to help others avoid being scammed. I purchased an Infiniti QX80- Certified Pre-Owned car that was advertised for $38,991. To my surprise, when we finalized the sale, an additional $10,000 was added to the price. The manager, ****, explained that $4,311 of this amount was because it was "INFINITI CERTIFIED PRE-OWNED VEHICLE" and the car went through a 300+ point inspection, they replace or repair any issues and it was basically like buying a new car. It included a 12-month bumper-to-bumper warranty and an extended drivetrain warranty.We paid cash for the vehicle, but after the purchase, ********************* encountered multiple issues with our paperwork and because it was late on a Saturday, they would have to email us our paperwork. After three requests, we finally received it two weeks later. Upon reviewing the documents, we realized that the warranty we were sold was not included. After several calls back and forth, the sales person said that they car did have the warranty but it was the balance of an existing warranty. We took the car in for service at our local Infiniti Dealership because the air conditioning stopped working. We discovered that the warranty was NOT what we were promised. Instead of the Infiniti certified pre-owned warranty, we received a "third party" dealership warranty that lacked the bumper-to-bumper coverage we were assured. Unfortunately, when we contacted Infiniti Consumer Affairs, we learned that Edison Infiniti does not participate in their warranty program despite them being an Infiniti dealership and they could not assist us. I also attempted to discuss the matter with ****, the new manager at Edison, but found him to be extremely unhelpful, condescending and rude!

Fraudulent sales practice. They convince you on a different price and sneak in a different price on the contract. Extremely un-professional. Never buy from here. ******************* and ******** both are mis-guiding customers. Sadly Infiniti doesnt care - do not recommend anyone to this dealership

Let me first say that I have never complained about a business in my life but I could not let this one go.I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, ********, Edison, ** on March 14, 2023. I explained to ***************************, the Service Advisor, that my check engine light was on and my car was idling high. He was polite and I got a loaner and left. On March 15, 2023 I was informed by ******* that I needed MAF sensor, air filter, bank 1 catalytic converter and bank I O2 sensor with one time used parts for $3,622.52, a used transmission for $6,693.56, fix my sun visor for $315, fuel and induction cleaning $279.95 and brake fluid $229.95 for a grand total with tax of $12,091.26.I told him I was picking up my car. Took my car to a local honest garage and my car was properly diagnosed and needed a MAF sensor, air filter and O2 sensor only. I car was fixed for $1,127.79. The catalytic converter did not come up as a diagnostic at all and I definitely did not need a transmission. I am thoroughly disgusted. SHAME ON INFINITY. I would never step foot in there again and warn anyone to beware of these crooks.

*********************(service manager)and Manor Agulair(salesman):Brought 2019 Q50 Luxe ***. I love how out the box they say cargurus price isn't correct/inaccurate the car costs more.Still waiting maintenance/service history and the cpo inspection checklist. Wasn't all this stuff checked/inspected??So far I've only gotten verbal assurances of what has been done, but nothing on paper showing this Edison *** inspection. I'm very disappointed in my purchase I spent almost $30k on a car and the front bumper has scratches that Manor promised would be addressed and other body markings. The engine bay was filthy, the interior was barely detailed. Upon delivery and I was not made aware upon the sale that the *** was not through corporate but through your dealer which puts 100 miles on my car just for a maintenance/warranty claim each time. So you push a *** warranty but don't even honor it 'time of delivery' or provide documentation of what is covered or a vehicle service history report?Day of purchase 1-20-23 the vehicle was not ready, there was a gash and heavy air leak in passenger right tire(if not for that they were gonna let me drive the car home as-is!!)I drive the hour back-up on the second day 1-21-23, was guaranteed the car was done and had *** inspection by Manor...I was allowed to drive the car home with a bent left tie-rod end that could have ended in an accident on my hour drive home. Thankfully I went straight to a tire/mechanic shop to discover this out because I was concerned of how the car was behaving. This cost me $610 out of pocket.This resulted in the car having to be picked-up and taken back to your dealer for service, and I still have not received documentation on all the work performed or any previous maintenance I'm going to forward this to infiniti consumer affairs and all of Infiniti social media. I would not recommend Edison Infiniti to anyone and would never purchase a car from your dealership again.