ComplaintsforThe DMC Corporation
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Complaint Details
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Initial Complaint
10/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order over a week ago. I have received notification that it has been shipped but the tracking link they sent is not functional. I reached out via phone (no response, as it looks like others have also experienced) and also reached out via email twice, on Friday and Monday. I have received no response and cannot figure out where my order is or why it is taking so long to ship or respond. I paid $12.95 for shipping and it is taking over a week to even deliver this to USPS so this is clearly a company (not shipping) issue. I’m appalled by this customer service and frankly worried, especially seeing these other reviews, that I’ll never receive my orderBusiness response
10/16/2024
Order was shipped on 10/12/24, The tracking number is valid, but USPS has not been scanning the label yet. She just emailed us and we sent the tracking number below.
**********************
She only asked for the order status and we gave it to her, she has not ask for refund or anything else.
thanks
Rubi
Business response
10/18/2024
Unfortunately we are not clear on why the customer believes this is our fault, USPS picked up the shipment from our facility on 10/11 (a friday) we provided the tracking which was available on the USPS portal as of 10/12 (saturday). Monday 10/14 was a holiday, which may have contributed to the delays the customer experienced but this is wholly a USPS shipper issue, not something that our business has control over.
Customer response
10/18/2024
Complaint: ********
I am rejecting this response because:
The business is at fault for failing to respond to any correspondence until a complaint was made. This includes both phone calls and emails.This is an issue that I have seen in additional complaints from the business. None of this has been communicated in the ticket I opened on the 11th.
Regards,
**** ********Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased one of their "vintage floss cabinets with floss in November of 2023. It was ok initially, but now, 2.5 months later I can barely get the drawers open, and it appears that the wood has warped or something. I paid almost ****** for this cabinet with floss. Even though I have had this cabinet longer than their guarantee I feel that something like this needs to be replaced as it was very expensive. No damage was done on my part. I was considering this to be an heirloom.I have reached out to the company ************* via phone, email, ******** Messenger, and I get nothing but automated messages, and no answering the phone. I was not wanting a refund...just a replacement cabinet as others seem to like theirs. I figured I got a lemon.Since no one will answer my calls or return my emails I am filing this complaint for others to be aware. Had I known it would be like this I would have NEVER purchased from this company.I will be escalating my complaint to a higher level and at this point request a refund.Buyer beware!!!Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Paid nearly 500 dollars less than 24 hours I find out everything I bought all got marked down for 30% off. I send an email asking if price adjustments are possible since their FAQ doesnt have any information. No response. (Likewise, my other email I sent about asking a question for a body over three days ago remains untouched.) Over 20 phonecalls spread out over different days ALL going to voicemail on the customer service line they provided. I contact social media and all they can do + know is that they can ask the email customer service to reply to me faster. Still nothing. No one knows anything.I would have NEVER ordered from this company if I knew customer service just didnt exist or work. Why is it so hard for me to ask a question? Why doesnt anyone know anything? Why the h*** did I pay 500 dollars to the void and my only customer service being thanks please email us ??. Uhhh DUH, you mean what Ive already done and got no response?? This has been a terrible experience. Im on the verge of filing a chargeback and rejecting anything they try to send me. I absolutely will be telling all of my embroidery and craft circle people about how awful and untrustworthy DMC has been and to use anchor and other brands.Initial Complaint
01/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order on the 2nd of this month. I have already been charged. No shipping information or follow up communication, but my order status is complete. I have NOT received this order, it should not be marked as completed. I tried calling customer service and reaching out to them for two days now about information and clarification, but no one answers. I have tried at least 25+ phone calls. All of them continually ring with no one ever picking up the phone. Worried that I got scammed and will never receieve my order.Initial Complaint
11/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered some supplies from the company and selected the next day delivery on my check out. They sent the package with normal **** first class, and when I asked them why is that, they told me they werent able to send by next day delivery because my order was placed on Saturday, and for them to do a next day delivery, it has to be placed before 12 pm on weekdays. I considered placing an order on the weekend should count as before 12pm Monday, but that was my misunderstanding and I dont mind that.My issue is that they are still charging me for a service they did not provide. I ask them for a refund of the charge difference between next day shipping and the ground shipping, and the customer service just refused and proceed to ignore my further inquiry. I dont understand how its ok to charge something they didnt provide. Its ok to be not able to provide it, but its not ok to charge the amount when they are not provide information the service I basically bought.Business response
12/02/2022
The customer has been refund the shipping charge of $25.00 on 11/30/22Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed a large order with this company on 7/24/22 valued at almost $400 dollars. The order was "in preparation" on their site for several days so I messaged customer service and they responded with the tracking info and marked the item as shipped. I received the order a couple days later (side note: the order was shipped via *** surepost and it was delivered to the completely wrong address. The only reason I received the order is because the person who lived in that apartment was nice enough to drive it to me). Anyway, after sorting through the order, I realized that there were some items missing so I emailed customer service again on 7/31/22 and they apologized and said they would issue a replacement and gave me a new order number. Great!The problem I am having is the new order number they gave me is not on my account when I log in to check the status, so I have no way of tracking it in any way. I asked customer service on 8/2/22 if I would get notified about tracking and they responded saying it would come from their shipping department. I messaged them again on 8/4/22 asked them to give me an update on shipping/tracking and they gave me a rude response about how they can't see this info until the shipping department issues tracking. However, the company refuses to send any shipping notifications to the customer. It is now 8/8/22 and I still do not know the status of my replacement order because I cannot see it on their website.
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Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.