Customer ReviewsforLinode, LLC

Company takes your personal information along with PayPal, credit card, or ****** pay details then refuses to open an account for activity or patterns associated with fraudulent behavior. They go on to say Additional attempts to sign up *** also be rejected. They will let you keep trying, and collecting your information without any idea if your account will be opened. You can email their support who are clear they will only respond if accepted, which judging by the vast number of complaints online is unlikely. They also say that you have to send a request to be forgot, which they will likely not respond to. Its one thing to refuse to open an account, but something very different to collect and store personal information in the process. I will never recommend this company to anyone ever.

Hi there - thanks a lot for taking the time to send us your feedback. We always appreciate hearing how we can improve our platform. We understand the signup process is a frustrating one for some folks and isn't perfect. Again, this is an aspect of the experience we always tweaking to make improvements. If you would like us to remove your information from our database you can fill out the form found here:************************************************* will reach back out to you to confirm your request has been processed.

After 6 years with no issues, we had an argumentative and patronizing customer service agent to which we called them out on. Immediately after we called the customer service rep out on her poor behavior, the site conveniently went down into a kernel panic. Our logs show none of our server personnel attempted access at all and have not had a single incident since the server launch.Linode actually had the nerve to tell us with a straight face this was a coincidence - with a carefully worded response that "support staff don't have access to the server". Well, IT and tech does. All it would take was one quick text, one quick phone call and one renamed file to induce a kernel panic. We have since shut down our Linode and moved to another host. We will be sending Linode a bill and, if they refuse to pay, we will simply send them to collections for the damage caused and they can complain to them. I'm sure they will be defensive here as they are with everyone else that has complained here (it's never their fault, according to them, which is why they have an F rating with the BBB.)If you complain to Linode, expect your server to miraculously go down. Do note that they were an excellent company before the acquisition. Now it's garbage.

Hello,All feedback is welcome and we often pass feedback along in an effort to improve customer experience. With that said, for the sake of our customers' privacy and security, we do not access your internal configurations, and we would and could never go around that policy as a form of retaliation for feedback. If you have any other feedback or concerns, please don't hesitate to reach back out to us at support@linode.com.Regards,Linode Support Team

Unfortunately, your statement of events is incorrect. We can confirm that your assertions are not possible given the verification of server logs. Our position stands. We were able to confirm that nobody accessed our logs here. Our *************************** will be reaching out to you and, if Linode continues to remain uncooperative, sending a bill for the cost to move the server. As indicated in our original response, nobody here accessed the server. Any IT individual at a co-location facility would have access. Your assertions are incorrect. We would strongly recommend you take this matter seriously before any more formal legal actions may be necessary to be taken. This message is a courtesy to allow you to rectify the issue before we exercise our right to do so. We would also recommend you utilize better oversight over your employees' conduct. This conduct will not be tolerated. We understand that an acquisition from a larger company can be a stressful time, however, this response is unacceptable.

I'm trying to close my account with linode, so many times but unable to login because they dont want customer closes accounts This is what they want they are thiefs. s it stands, your account will continue to be billed if it has active services on it. In order to stop these charges, the services must be removed from the ac To whom may it concern.I'm unable to login into Linode and close the account myself Please as of today July -12-2022 Cancel and close account? and please send an email confirming that the account has been cancelled successfully.Your ****** account is not associated with a Linode account. Log in and visit your profile's ************************* tab to link your account.See Enabling Third Party Authentication for more information.Your GitHub account is not associated with a Linode account. Log in and visit your profile's ************************* tab to link your account.See Enabling Third Party Authentication for more information.You will receive a email again until you fix the problem to login into my account so I can closed and get rid of you this painful service ******************************* Hey ******,I truly do understand your desire to close this account. As much as I'd love to perform this on your behalf, we don't have the access to do this. That being said, we will love to help you gain access to your account once again in order to close the account. As it stands, your account will continue to be billed if it has active services on it. In order to stop these charges, the services must be removed from the account or the account must be closed.In order to remove two factor authentication, we ask that you review the previous message with regards to sending in your documents. Once these have been sent in, we will review them and remove two factor authentication from your account if applicable.Thank You ***** Linode Support Team Please use https://cloud.linode.com/support/tickets/17843710 to respond to this ticket.Thank you,Linode

Hello,Thank you for your review. We do not close accounts on behalf of our customers to avoid any potential data loss. We do not want to stop you from logging in and cancelling your account yourself, however we take account security very seriously. Based off the ticket text you provided it looks like we provided some steps on how to regain access to your account and move forward with its cancellation.Please let us know if you have any questions or concerns.Regards,Linode Support Team