ComplaintsforNew Vision Nutrition
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
order #******* The few emails Ive gotten have been very friendly the company is not rude in anyway its just the lack of communication and I totally understand coronavirus Christmas its probably a madhouse for put yourself in my shoes Im supposed to be receiving a full complete refund for the damaged merchandise I dont want a replacement order Im not saying I will never try you again but right now in the middle of Christmas I dont wanna deal with it Ive emailed you 1 million times it seems and Im just not getting any response ****** miss reading the last email you were going to issue a complete refund but it never showed up on my credit card Ive contacted my credit card they said even if it hasnt posted theyd be able to see if youve initiated a refund I just want my money back you would feel the same way in my shoes if theres any further questions you might want to just read over some of the emails that have been sent already if you need a better understanding of what is occurred then if you still have questions feel free to message me on here I would love to communicate more but if youre busy and you dont have time to chitchat employees just issue a full complete refund today thank you so much stay safe and happy holidays
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.