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ETD Discount Tire Center has 1 locations, listed below.

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    Customer ReviewsforETD Discount Tire Center

    Tire Dealers
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    1 Customer Reviews

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    • Review from Tyler M

      1 star

      02/02/2023

      I brought my *** 330 here for servicing since I was told by the manager, ****, that they could service my vehicle and report servicing just like *** does. I was informed I needed new brakes. 3 days after having my brakes and rotors done I was experiencing a persistent screeching from all 4 brakes. I brought my car back and explained. They asked that I leave the car so they could see about the noise but they couldnt duplicate the sound - the screeching did persist. I came back and went on another test drive where we all heard the noise. **** told me he would place an order for replacement parts and give me a call when they came in. 2 weeks went by and no call from ETD! When I called, the assistant Manager, *****, answered claiming there was no record that I had come in and no replacement parts had been ordered - I had to come back in for another test drive to duplicate the sound. I went in and saw **** who recognized me and knew the issue. Parts were ordered so I brought my car back 2 days later to have the brakes redone. I was asked to leave my car all day by ***** to which I agreed and I worked from home to accommodate. It doesnt take ALL DAY to change brakes but I agreed with the request. I dropped my car at 7:15 am, by 1 pm I called for an update. My car was in the air according to *****. Around 2:30 I called again and was placed on hold for 20 minutes! I went over to the shop to see what was going on and saw my car in the air still tireless. ***** ended up telling me only 1 technician was working that day which is why it was taking so long; he neglected to tell me this on the phone the first time. I asked to speak with **** who told me the car would be done by 4:30. He kept his word but 2 days later - screeching brakes again. I will not be using ETD ever again. The lack of professionalism, communication and ability to get the job done right the first time is absurd after charging over $1300. Theyve also suppressed my reviews, which feels very shady.

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