ComplaintsforHaute Beauty
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Merchant is unresponsive to inquires for refund. Ordered item over 2 months ago and was not received.Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
the order was placed on 06/22 it is now 08/06 and it still has not been received. I have reached out to the company multiple times. They keep changing the customer service email address and all they say is its in transit so they can't do anything about it the tracking shows its been in the same place since July 10th - tracking ***************** without moving. I have emailed several times without any reply.Initial Complaint
07/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with hautebeauty.shop on June 16th. Ive yet to receive my item. Ive emailed the customer service email and keep being told that its in transit. I never received a tracking number and they wont provide me with one. The number listed is a personal cell phone and goes straight to VM.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The product that this business advertises on their website states that it is a tanning gel and the product received was a lotion. The color on the product in the pictures on the website are a dark brown color and the lotion I received was a very light brown almost white consistency. the website states that I have 60 days to return the product for whatever reason and I emailed the company stating I did not like the product as it is not what they advertised and would like a refund and to return the product. The reply email stated that I would not get a refund because the product is as advertised.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.