ComplaintsforPort Authority Transit Corporation

• Initial Complaint

  03/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Port Authority ******* License Plate #: ******** Account #: ********* Order #: ******* To whom it may concern, I am writing to request leniency and obtain more information pertaining my tolls in collections. Currently, my registration is suspended, which took me by surprise because I have not received any formal warnings/updates or notices regarding these tolls and applied fees. Furthermore, my EZ Pass online account was disabled; so, I was unable to check online and patiently waiting to hear an update via mail; but did not receive it. I have written you in the past regarding this matter, before my registration was suspended, but did not receive any updates or details on how to move forward.I am a City Worker and single woman who needs access to her vehicle to drive to and from work. Although I work in the Bronx, **, I reside in *******. I also use my vehicle to visit my mother who lives in ********, ** and suffers from a chronic heart condition. It is my responsibility to run errands, accompany doctor visits and advocate on her behalf. Without a vehicle I am unable to do any of the tasks and duties stated above accordingly. Once I discovered my registration was suspended, I immediately volunteered to pay a payment plan, but was denied the option. I am willing to pay the toll amount in full but cannot afford the penalty fees. Is there any way these toll fees can be accommodated? I am willing to make a payment plan. The fees alone are 3xs more than the actual tolls. Currently the toll amount is $1896, with an additional $5,900 in penalty fees which make the grand total $7,796. Again, I am willing to pay $1896.00 in full. Because I did not receive any letters providing options on how to appropriately move forward before my registration suspension, I am praying the decision can be reconsidered so I can negotiate a fair amount to pay in installments. Please feel free to email me at ************************* and/or call my mobile phone directly at **************.

  Business response

  04/13/2023

  PATCO has nothing to do with the Port authority of ** & ** - we are a train in ************ and have NO EZPass.

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