ComplaintsforDuci Motors
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car (2016 c450 mercedes benz) Has been at this shop for a year and 5 months. 2 pistons were cracked and needed to be replaced the cylinder walls in the block were not damaged, I was able to see that for myself. (I have completed automotive technology schooling and was a mechanic for 2 years) My car has not been fixed and has been in the same spot for months until I started going and taking timestamp pictures. Every conversation I have with ducci I need a new part and it's a struggle to get him to actually put the part in yet the issue never gets resolved. I don't know what to do at this point. Now I am being ignored and probably being told lied about the status. A few weeks ago he told me the car needed a oil pump aux and then an oil pump. But after inspection of the car it was easy to tell the car was not touched. Most times I call it gets ignored and I receive an automated text message response that usually says "I'll call you back On Test Drive" or "Please text me I am on the phone" Now idk what was actually done to my car. Please help me out. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.