ComplaintsforMAACO
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
aid for $3000+ base/clear paint job (most expensive option) received a $900 single stage paint job! (Their cheapest option). A few months after the car was painted I took my car to a professional to look over for some work, he informed me that I had in fact a single stage paint job.I immediately contacted them at the Maaco ***********, ********** location and I was told to contact corporate. After about a week, a representative from Maaco, corporate named ******** contacted me. She told me to take my car to the location and have the employees verify that it is not what I paid for. I took it there immediately and they confirmed it was not what I paid for. They didnt tell me ******** would be contacting me within the next week, she didnt! The next time I spoke with her, she claimed she didnt get any information from ***********, and I need to take my car back again for them to verify and get an estimate and if my claim was true they would re paint my car correct. So I went to the location again they confirmed again and then I waited , I was supposed to receive a call from corporate (********) within the week. After 4 weeks and 3 messages of not hearing anything she finally called me and claimed she hadn't heard anything from ***********. She would call them and then call me back. When she called me back she told me they would not be repainting my car and basically to s**** myself! Its not covered under warranty! Smh what?!!! At this point, I was livid, tired of the games and ****** that since the first convo with ******** i felt she was bsing me and playing games, always talking in circles to avoid questions or give me any info on he bosses name etc. acting very shady! I feel like I was scammed and defrauded out of a serious amount of money. She hung up on me so I went back to the *********** location and everyone there like many times before points the finger at corporate and nobody is taking responsibility for this, they dont care!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.