ComplaintsforEastern Refinishing
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Eastern Refinishing refinished two tubs for me a year apart (2020 and 2021). ***** the guy who performed the work, had to return twice for each tub for issues like coarse finish, sagging paint, and peeling thats three visits per tub. Currently, one tub is peeling and the other has slight rust showing through after only one months use, which ***********************, who runs the operation, originally assured me wouldnt be a problem. **** was a nice guy, and I was patient and forgiving with all the return visits, including not being able to use my tubs and cleaning the dust from his sanding off of everything including the walls. I had even given Eastern a good review and recommended them to neighbors. An appointment was made for **** to return and fix the peeling and rust spots for the fourth time. **** ***** show, call, or answer my calls or texts. *** ***** return calls either but when I did reach him, he said he hadnt heard from **** either, and would get back to me, which he *****. After more unanswered calls to ***, when he did pick up three weeks later, he said **** had quit without telling anyone. *** and I had a friendly conversation where he said he had to hire and train someone, which would take a month or so. *** told me to check back in a couple of weeks and that the warranty would be honored. As of today, its been five additional weeks and Ive left NINE friendly and respectful voicemails but no answer and no return call from ***. I can only assume Eastern has reneged on their warranty and their claim to a good product. I realize now I should not have hired Eastern because although **** was local, Eastern and *** werent, making it easy for Eastern/*** to not honor the warranty or be obligated to do a good job.Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the fall of 2018, I paid Eastern Refinishing almost $2000 to reglaze a bathroom tub in my rental property and do work in a second bathroom. There was a 5 year warranty on the work. I have the receipt and the warranty. I started calling and emailing them about 3 months ago but got no reply. Their answering machine works and I left multiple messages, even though my call was during business hours. Apparently, they are permanently closed! What is my recourse?
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.