Additional Information for RLA Lighting

• Mr. Ilan Ben-Meir, President
• Mr. David Ben-Meir, Sales Manager

Principal

• Mr. Ilan Ben-Meir, President

Customer Contact

• Mr. Ilan Ben-Meir, President

• AK
• AL
• AR
• AS
• AZ
• CA
• CO
• CT
• DC
• DE
• FL
• GA
• GU
• HI
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• OR
• PA
• PR
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VI
• VT
• WA
• WI
• WV
• WY

• Credit Card & Pay Pal 

• Customers are welcome to return their items within 30 days of purchase for a full refund, subtracting the original freight charges, return shipping of items and a 25% restocking fee.  

  Items must be returned with all original papers, parts, associated pieces and in the original packaging. Returned items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for submitting proof of tracking package in an email to support@rlalighting.com. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the merchandise. Please call their customer support department in advance for a Return Authorization. Returns will not be accepted without a Return Merchandise Authorization.
  
  Restocking Fees
  A restocking fee of 25%, plus round trip shipping from their warehouse will be collected on returns. They will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.
  
  Cancellation Policy
  All orders not already shipped can be canceled risk-free. Please contact them immediately at (888)752-5448 or email support@rlalighting.com to cancel ?an order.  Any order cancelled prior to shipment of merchandise are subjected to Return Policy Procedures and applicable fees.
  
  Refunds
  Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse. Once confirmed, customers will be issued the refund due, deducting any applicable fees or handling charges.
  
  Damaged Items
  In the event that an item is damaged in transit, they will do everything ?they can to resolve the matter immediately. When items are shipped by UPS or FEDEX, ?they must contact the shipping carrier within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact ?them by calling ?their phone number (888)752-5448, noting what was damaged, so that they can assist immediately, and expedite the shipping of a new item right away.
  In advance of a purchase please give a call first at (888)752-5448 or email info@rlalighting.com to assist in making the best purchase to avoid returns or exchanges.