ComplaintsforPower Sports Motors
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
3/19/24 I have purchased a utv polaris ranger add said cold air and heat with new diesel engine 5.6 hours paid 15k plus 200 for title or whatever then 700 to ship to me guys were nice told me blows ice cold everything is fine I got the utv and was totally not what I expected no ac and leaking oil every were then I called them that night 4 days later telling them immediately that there was a mistake and it didn't have ac they said my fault read add wrong wow really then oil line was broke so couldn't even drive and now a professional mechanic has told me it's a used engine and not new totally lied about description and machine total fraudBusiness response
04/04/2024
PLEASE PROVIDE PROOF OF PURCHASE WITH ALL SECTIONS ALSO ORIGINAL ADVERTISEMENT STATING WHAT YOU JUST SAID INCLUDING ALL DOCUMENTS REGARDING A PURCHASE WE BELIEVE THIS IS A FALSE CLAIMInitial Complaint
11/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 11/8/21 my husband, ****, contacted the business via **** messages and phone to discuss the listing of a 2014 **** Deere *** Gator 825i in which he was told that the *** was in a great shape, with normal wear & tear & ran as it should. After more review, I proceeded with the purchase. The *** was picked up by a shipping carrier on 11/10/21 and was delivered to me the afternoon of 11/12/21. Upon a brief walkthrough, it was evident, the *** was not in the condition as listed. Additionally, upon a 3 minute drive around our subdivision, the CHECK ENGINE light came on. My husband then inspected the *** and discovered that there was a long list of issues: 1) We bought & paid for a 2014, and the *** sent is a 2013, 2) We bought & paid for a 825i model, and the *** sent is a 825e 3) There is evidence of gas being in the oil,4) The entire underneath and sides have severe rust that appears to have just been painted over to conceal the true condition of the ***, and 5) The hours/miles on the *** do not match with the amount of damage on the body overall, so I am very inclined to believe there is odometer fraud. My husband called to discuss the issues and was asked, or rather told, What did you do it? That statement is completely unprofessional & unconscionable. We literally were in possession of the unit for 30 minutes. The business initially refused to accept a return, then on 11/15/21 agreed but are still refusing to refund us $2250.00 which is the round trip costs of shipping from NJ to MO and then back to NJ. I believe the business was fully aware of the true condition of *** they sold me hence why they sent us their Liability Waiver in attempt to shield them from wrongdoing. If this place had a legitimate and sound business practice, we wouldn't be out the $2250.00 as the unit would have been good. After more review into the business itself, it has been discovered that others have made eerily similar complaints against them. We just want the full refund.Business response
12/02/2021
PLEASE STOP WITH ALL THE LIES , FIRST OF ALL YOU HAVE NO POSSESSION OF THE *** **** DEERE GATOR 825 , YOUR FULL REFUND OF PURCHASED PRICE WAS FULLY PROCESSED AT NOVEMBER 19, 2021 **** HAD ABSOLUTELY NO PROBLEMS HERE IS A PUBLIC REVIEW FROM GENTLEMAN WHO PURCHASED THE **** HERE IS HIS STATEMENT: HI My name is **** I m older guy Disable Veteran i purchased my Military Green ******* Camo wrapped 2013 **** DEERE GATOR 825, at 8/23/2021 from Power Sports Motors llc and I m EXTREMELY HAPPY with my Purchase, **** runs and drives AMAZINGLY , THEY DELIVERED THE **** to my place **** Explain all the details I just did my First pretty long trip and **** RUNS and drives ABSOLUTELY GREAT """ GREAT JOB """ THANK YOU VERY MUCH """"
****
Customer response
12/02/2021
Complaint: 16174160
I am rejecting this response because: I provided the seller multiple photos and video, that coupled with the fraud and deception he decided to refund 95% of my money. He has failed to refund the remaining $2250.00. I will make a complaint to the *** and NJ attorney general due to the fraud scam he is running.
Regards,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.