ComplaintsforPrestige Collision Center

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took the car in for an estimate. Was quoted a price for approximately $6,000 on November 29, 2022, at which point I provided a deposit for the work. I took the car in for the work on February 7th, 2023 and receive an email increasing the price to $9800 in February 13, 2023. This is a 65% increase to the original price. I asked for them to return the vehicle without completing the repair, but they are insisting in keeping the majority of my deposit for a restocking fee and labor needed to put the car back together.This is not a way of doing business. I would understand a more reasonable increase in price. They did not communicate that the original estimate was meaningless.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In the beginning of July we contacted Prestige collision to repair a minor dent on our right fender. We had an appointment to drop the car off on July 19th, On July 11th someone from Prestige called to ask us to pay half or all of the total repair cost in advance of our appointment so that the parts would be available for the job on the 19th. We paid half the fee and dropped the car of on the 19th. We asked if the parts had arrived. They stated that they were waiting for one part. I then asked when the car would be ready. The person stated that it would be ready in two weeks and so we left the car to be repaired. weeks passed and we did not receive an update or phone call about our car. We passed by the center and the car was sitting in the parking lot untouched. We called about the car after two weeks and they stated that the parts were not in. We waited another two weeks and called and they stated that the car was inside and they would begin working on it. 4 weeks later we called and they stated that the paint was on back order and that it would be another 2 weeks. We are very disappointed in the lack of communication and the lack of information about what the job involves and why it is taking over a month to repair.

  Business response

  06/29/2023

  ****************** preliminary estimate was written by her insurance company. Prestige Collision team ordered parts from the preliminary estimate and received same for customer's drop-off repair appointment. As all customers are made aware, upon teardown of a vehicle, additional damage may be found and additional parts and labor may be required. It is for this reason ****************** repairs took longer than originally estimated. This is an unfortunate occurrence that we face performing vehicle repairs. 

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