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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a call on July 1, 2024 with a message from a female named ***. She stated she was from client care in regards to a mortgage. She left the message for someone named ****. I just chalked it up to a wrong number. I received a second call on July 2 2024 from the company with no message being left. I became concerned so I decided to call the ************************** The desk sergeant was not aware of this company. He told me not to answer the call and just check my credit reports. On July 8, 2024 I received a third call from the same company with no message. I would think at this time they would have figured out I am not the person they are looking for. Due to the sensitive nature of personal data I am asking for your help to resolve this matter.
Business response
07/11/2024
This person's phone number was confused with a client's who's last 4 digits were 2348. Apologies for the confusion.Customer response
07/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
11/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has fraudulently been making inquiries on my credit despite the fact I have absolutely no interest in doing business with them. Every time they call I just hang up the phone and have never given consent for them to run my credit. I want them to stop and just give me my identity back.Business response
11/06/2023
We have no record of this person. They have also been posting fake reviews on ****** about our company. They cannot produce any documentation to what they are stating and continue to harass us. They need to stop immediately.Customer response
11/06/2023
Complaint: 20811886
I am rejecting this response because:I have received over 11 calls from matt ***************************************** The last two calls were on Oct 16th 2023, after I hung up on the jerk is when I started getting notified my credit reports were being pulled. I have filed reports with Equifax and Transunion.
Brain ********Business response
11/08/2023
There is no **** that works here. You have ** confused with someone else. We have no record of your name, number, email in any of our databases.Customer response
11/13/2023
Complaint: 20811886
I am rejecting this response because:
I was contacted by **** from Bond Street Mortgage. They ran an inquiry on my credit even though I'm not interested in any of their products and do not give consent.
Regards,
Brain ********Customer response
11/20/2023
You need to reopen my complaint against Bond Street Mortgage. I am attaching a screenshot showing the hard inquiry they have done without my consent. I don't know how or why they even got my information from me as I was never interested in their service. They even send emails out that have disclaimers threatening their clients not to buy cars or furniture or pursue a new career which is frankly none of this companies business what people do with their life.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.