ComplaintsforDulce Cleaning
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using Dulces Cleaning Services since December 2021. My husband had a stroke and I eventually needed help cleaning.On Tuesday March 8, 2022, Dulce ******* came to clean my home (5 ********** Road). Her scheduled time to clean was 12:30 pm but she was around an hour and 15 minutes late (did not notify me she was going to be late). Usually she comes in a truck, but there was no vehicle parked in the driveway or the street that day. She brought another woman with her who has never worked in my home before. Previously, the only other person who has helped Dulce clean my house was her husband (*********************). In my daughters second bedroom, I noticed my dogs large bed standing up against the wall. The dog bed is typically flat on the floor even after cleanings. When I moved the dog bed, I found a filled white trash bag. My daughter, ******, came into the room and asked me why her clothes and shoes were in a trash bag. My daughter pulled a few items out that were at the top of the bag to confirm that they were hers. ****** put the items back in the bag and I moved the bag into her closet and covered it with a robe. I was on my way out to take ****** to swim practice and was going to talk to Dulce later about the incident. I did not think the bag was going to be an issue since I moved it back in Morgans closet and the cleaning service was never instructed to clean Morgans closet or any other closet in our home.While in the car on the way to practice, I was very nervous that I left them in my home. If Dulce showed up on time, the overlap with swim practice would never have occurred. When we got to the Great Swamp, the road was closed and I decided to go home and talk to Dulce. By the time I got home, both Dulce and her worker were gone and so was the bag of Morgans belongings. I also noticed there were more of my daughters shoes missing from the shoe rack that was in her closet.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.